Besides regular text on the video, you can add perspective-transformed 2D and 3D text that sits on the field surface — as if it were painted on the pitch. Because the app needs to know the field's perspective, 3D text depends on Field Mapping: the field has to be mapped first.

For sports supported by the Automapper, the app tries to map the field automatically the moment you start drawing, so the 3D text sits on the pitch right away. If the 3D text doesn't sit correctly, it means the field isn't mapped — map it by hand and the text will fall into place (see the Field Mapping questions).

The Block line is a specialised line for illustrating blocking and screening plays — perfect for analysing pick and roll and similar tactics. Draw it from the drawing toolbar like any other line, between the blocking player and the player being screened.

You can also change the block's angle and its size, so it shows exactly the space the block creates.

Chromakey places your drawings behind the players instead of on top. A spotlight or shaded zone then looks like it's painted on the pitch, with the players moving over it, for a more natural, broadcast-style effect.

Chromakey is set automatically for each new drawing. Use the Chromakey button on the toolbar to turn it on or off for any drawing: click once to change it, and again to change it back.

The button reflects the drawing you've selected (or all the visible ones if none is selected), so its on/off state can change as you click between drawings.

It detects players, but it does not recognise who they are.

• When you use a player-based drawing tool, the app spots the players in the frame so your drawing snaps neatly onto one, with no manual resizing. This runs in the background; there's nothing to switch on.
• It does not read shirt numbers, names or teams, so it can't tell players apart, tag actions for you, or build any analysis or statistics on its own. Statistics always come from the actions you tag.
• To attach a specific player to an action: while tagging, click the small edit icon on the action button, or later right-click the action and choose Edit action. In the dialog, click the player's name to add them (click again to remove). The player list comes from your action configuration.

A drawing that follows a player (tracking) is a separate feature; see "Can a drawing follow a player automatically?"

Use the Arrow tool for both: there's no separate tool for movement lines; they live inside Arrow. (A Terrain line, which sits on the pitch surface, is a different tool.)

• Pause the video and click Arrow.
• Click the tool a second time to pick the style and colour before you draw: straight, curved or dashed arrows, and plain, dashed or curved lines. (Special styles like pick-and-roll and distance-measure arrows live here too.)
• Click and hold the start point, then drag to the end point and release. A single click won't draw anything.

Select an arrow later to move or delete it.

You draw on your clips in the Draw screen, the app's telestration screen.

• Open an analysis, select a tagged action, and click the Draw tab. The clip opens with a drawing toolbar across the top.
• Pause the video first. The tools only work while the video is paused; the whole toolbar is greyed out during playback.
• Pick a tool from the top toolbar and set its style and colour first (click the same tool again to open its settings). Then click or drag on the video to place your drawing; once a drawing is placed, it can't be recoloured.

From here you can highlight players, draw arrows and zones, add text and spotlights and more, then save a screenshot or play the clip back with the drawings on top.

This drawing screen is the same thing Once Sport Telestrator does on its own: the same drawing tools, without the tagging. A Telestrator project opens straight into this screen. Telestrator is included with every Analyser edition; you get the edition that matches yours (Basic with Basic, Pro with Pro, Elite with Elite).

Colours live in each tool's settings popup. Select a tool and click it a second time to open it.

• The popup shows one colour row for each part of the drawing, for example Color or Line Color for the outline, and Fill Color for the inside of areas and shapes.
• On any row, click one of the 12 preset swatches, or use the spectrum, hue slider or Hex/RGB boxes for an exact colour.
• To remove a fill and keep just the outline, click the see-through swatch (the one crossed by a red line) on the Fill Color row, or drag the transparency slider down to zero.

Set the colours before you draw: once a drawing is placed on the video, it can't be recoloured. If the colour is wrong, delete the drawing and draw it again with the new settings.

There's no eyedropper on the Analyser's Draw screen.

The Draw screen has a toolbar of tools across the top. Pause the video, click a tool, then draw on the clip. The tools fall into five groups:

• Player tools: highlight a player (circle, cross, radar ring or target), show a player moving, or draw their vision cone.
• Arrows and lines: straight, curved or dashed arrows and lines, plus a terrain line that sits on the pitch surface.
• Zones and formations: shade an area of the pitch, or mark a group of players and the space they cover.
• Effects: spotlight, magnifier and freehand drawing for a broadcast look.
• Text, stopwatch and images: a label, a stopwatch, or your own picture on the frame.

Each of these has its own question with the exact steps. Some tools may need a higher edition; if yours is locked, the app shows an upgrade note instead of selecting it.

Yes. A highlight or marker on a player can follow that player as the clip plays, instead of you moving it by hand. This is tracking.

• Draw a trackable symbol on the player (for example a highlight circle, spotlight, magnifier or numbered text). The app detects players, so the drawing snaps into place and sizes itself automatically.
• Select it, then click the Track From Here button on its edit bar.
• Play forward. The drawing sticks to the player.

Each run tracks for exactly seven seconds and stops sooner if the action ends. Run it again to follow the player for longer, and you can stop or cancel a run at any moment. There's no separate tracking tool; the button only appears on drawings that support it.

Overlay is different: it pins an element to a fixed spot on the screen and keeps it there to the end of the action unless you stop it; it doesn't follow a player.

For the full step-by-step, see the guide on tracking a player.

Two tools do this. Pause the video first, then:

• Highlight a player: click the tool, and click it a second time to choose the style (circle, cross, radar ring or target) and colour before you draw. Then click on the player. A highlight marker is placed on them.
• Move a player: click the tool, click the player's starting spot, then drag to where they move. A "ghost" marker with an arrow shows the run.

The app detects players in the frame, so your highlight snaps neatly onto one without fiddly resizing.

To make a highlight follow the player as the clip plays, see how a drawing can follow a player.

Three tools cover this. Pause the video and click the tool. These are drawn click by click: each click adds a point, and you finish with the confirm button that appears next to the last one. There's no dragging.

• Area: click each corner of the region in turn to shade that part of the field.
• Players formation: click each player in turn; the markers connect into a formation and snap onto the detected players.
• Players formation area: click each player in turn to shade the area that group covers.

Click a tool a second time to pick its style, and set the outline and fill colours in the settings popup. To keep just the outline, choose the no-fill swatch (the one crossed by a red line) on the Fill Color row.

The Area tool is a plain drawing; it's not the same as Field mapping, which calibrates the pitch for on-field graphics.

Use the Select tool. Pause the video, click Select (or press S), then click the drawing.

• Move it: drag the body of the drawing to a new spot.
• Delete one: with the drawing selected, press Delete or Backspace, or click the toolbar Delete button (the trash-can icon).
• Clear the whole frame: click the Delete button with nothing selected; the app asks "Do you want to delete all drawing elements in this frame?"; choose Yes.

To remove every drawing saved on an action instead, right-click that action and choose Delete drawings. Most single changes can be undone with Ctrl+Z.

Yes. Your drawings are saved on the action, and you can watch it clean or clear them:

• Play it clean: right-click the action in the list and choose Play without drawings. It plays with the drawings hidden. The normal Play (or a double-click) plays it with the drawings on.
• Remove them for good: right-click the action and choose Delete drawings. This clears every drawing on that action and can't be undone.

This is handy for comparing the play with and without your analysis on top.

Yes. Pause the video, select the drawing, then resize it by dragging a corner handle.

• Click Select (or press S) and click the drawing so its handles appear.
• Drag a corner to make it bigger or smaller.

Only some drawings resize this way: player highlights, crosses, radar rings, targets, spotlights and the magnifier. Other tools like lines, arrows, freehand shapes and most areas don't have corner handles; if one is the wrong size, select it and move the lowest slider to change the size.

The Resize tool opens a small panel of sliders: the side sliders adjust the angle and move the drawing up and down, the top slider moves it left and right, and the lowest one makes it bigger, smaller or thinner.

A strip of your recently-used symbols appears down the left of the canvas as soon as there is something to show: a symbol you pinned earlier, or the first drawing you place in this session. Click any one to draw with it again, with the same style and colour.

To keep a favourite handy:

• Right-click a symbol in the strip and choose Pin. It gets a yellow corner mark and stays at the top, so newer drawings don't push it out.
• Right-click a pinned one and choose Unpin symbol to release it.
• Choose Delete symbol to take it off the strip. This only clears the shortcut; drawings already on the video stay.

Pinned symbols are kept across sessions. The rest of the strip is temporary: when you leave the Draw screen, the unpinned symbols are cleared. So pin anything you want to keep.

Clicking a symbol in the strip picks the tool and the style; you then draw on the frame as usual. You can't drag a symbol from the strip onto the video.

Yes. The Screenshot button saves the current frame, with your drawings on it, as a PNG image.

• Pause on the frame you want.
• Click Screenshot on the toolbar.
• Choose where to save it.

The saved image is the video frame plus every drawing, so it's ready to share. It saves to a file on your computer, not to the clipboard.

To share the play as a video with the drawings baked in, use the export options instead.

Yes. Three tools add these. Pause the video, click the tool, then place it on the frame:

• Spotlight: a 3D spotlight that lights up a player or area (full-height or floor).
• Magnifier: a lens that zooms in on part of the frame (1.5×, 2× or 3×, as a circle or a rectangle).
• Player vision: a cone showing where a player can see; drag its rotation point to aim it.

Open a tool's settings (click it a second time) to change the variant and colour. For a broadcast look, turn on Chromakey so the effect sits behind the players.

The Terrain line is a line that follows the field surface — it's drawn in the pitch's perspective, as if painted on the grass, instead of flat on the screen like a regular line or arrow. That makes it perfect for showing defensive lines, offside lines or pressing zones.

Like 3D text, it depends on Field Mapping: for Automapper-supported sports the app maps the field automatically when you start drawing, and for other sports you map it by hand first.

Yes. Click Undo on the toolbar or press Ctrl+Z. It reverses your last change: adding, moving, resizing or deleting a drawing.

A few things to know:

• There's no redo: once you undo a step, you can't re-apply it.
• The undo history is kept only for the frame you are on. As soon as the video moves to another frame — you play it, step it, scrub it or switch to a different action — the history is cleared and there is nothing left to undo. So undo what you need before you move the video.
• Drawings that follow a player (tracked ones) can't be undone; they must be deleted manually.
• Undo is off while the video is playing.

Yes. On the Draw screen, click the scissors button in the player toolbar (its tooltip says Edit clip (C)), or just press C.

Handles appear for the start and the end of the clip. Drag them to the part you want to keep, then press C again, or click the scissors again, to leave edit mode.

Now export as usual — Export videos with drawings or Export videos without drawings. The file holds only the range you set, not the whole original video.

This works the same whether you reached the Draw screen from a Telestrator project or from a tagged action in Once Sport Analyser.

You add a note inside the action's Edit action popup:

• While tagging, use Tag and edit: the editor opens right after the tag, so you can type the note straight away.
• On an action you already tagged, click its edit icon or right-click it and choose Edit action.
• Type your note in the Add notes field and click OK to save.

The action's edit icon turns blue once it has a note, so you can see at a glance which tags carry one.

If an action is still recording, you can open the same editor from its chip on the video and add the note there.

The tagging screen has the video in the middle, with everything you need around it:

• Bottom: the video controls: timeline, play/pause, playback speed, frame-by-frame and time jumps.
• Top: your players and labels.
• Right: a strip of four tabs.

The four tabs on the right are:

• Actions: where you tag.
• Tagged Actions: your list of tags, in time order, to review and edit.
• Settings: tools like replace video source and shift action times.
• Draw: drawing and export.

The two most recent tags also appear under the action buttons, so you can tweak them without leaving the Actions tab.

No. Analyser does not create statistics or match reports on its own. There is no automatic possession percentage, distance covered, player speed or similar data generated from the video.

The analysis in Once Sport is manual: you (or your analyst) tag the actions during or after the match — shots, passes, set pieces, whatever you set up in your template. The software then works with what you tagged: it counts your actions, shows them in the matrix, and lets you export those numbers as statistics alongside your clips.

So think of it this way: Analyser is a tool that makes your own analysis fast and organised, not a robot that watches the match for you.

If automatic tracking data is what you need, that is a different type of product. Not sure Analyser fits your workflow? Contact us and describe what you want to measure — we'll tell you honestly what it can and can't do.

You add actions, players and labels in Actions and Players:

1. Open Actions & Players.
2. For a new action, click the small + at the top of the category you want (for example Attacking). A dialog opens with the name New action ready to change.
3. Type the name, set what you need and click OK. Delete Action throws it away instead.
4. For a new player or general label, click the + on the Players & General Labels bar at the top. An empty chip appears; type the name and press Enter, or click outside the chip, to save it.

The + signs are always there; you don't have to type anything first.

You can do the same while you're tagging: the tagging panel has a search box, and typing a name that doesn't exist yet lets you add it as a new action without stopping.

To change an action's settings afterwards, click its name in Actions & Players; the dialog has Record Mode, Edit Duration, Assign Shortcut, Assign Action Labels and Visible. There is no colour setting there — an action takes its colour from the column it sits in (Attacking, Defending or Other).

Open the Tagged Actions tab and right-click a tag to pick what you need (a couple of these, edit and delete, also have a quick icon on the row):

• Edit action: add or change its players, labels and note.
• Rename: change the tag's display name only.
• Replace action: re-classify it as a different action (say you tagged a Shot but it was a Pass). Its timing, players and note are kept.
• Edit duration: drag the handles to move where the clip starts and ends.
• Delete: remove the tag; you'll be asked to confirm first.

Just tagged something wrong? Press Backspace to delete your most recent tag (you'll confirm first).

You can also trim a clip straight from the Draw screen — click the scissors button in the player toolbar, or press C — without going through Tagged Actions. That is the only way to trim a clip in Telestrator, which has no Tagged Actions tab. See trimming a clip in Telestrator.

Every action can carry three quick marks: good (thumbs-up), bad (thumbs-down) and favourite (star). You can set them in a lot of places, whichever is closest to hand:

• While tagging. For an action in continuous mode, click the markers on the recording chip while it records; the chip starts in the top-right corner and you can drag it anywhere. For a coded action (fixed timestamps around the click), set the marks before you click its action button.
• In Tag and edit, right after you tag.
• In Edit action, on any tag you already made.
• In the timeline list on the tagging screen, on the action's row.
• On the Draw screen, while you review and annotate.

Click a mark again to clear it. Good and bad are mutually exclusive, so marking one clears the other; favourite is independent, and an action can be good and a favourite at once.

Later, you can filter your actions by these marks to jump straight to the moments that matter.

Yes. Each action button can have a keyboard shortcut so you can tag without clicking.

• The key is shown in brackets on the button, for example "(A)"; press it to tag that action.
• A shortcut can be a single key, or a combination with modifier keys: Ctrl or Alt plus a letter on Windows, and Command, Ctrl or Option plus a letter on Mac. That gives you plenty of room even on big templates.
• You assign shortcuts when you set up your actions, as part of your action configuration. Shortcuts are for action buttons only — labels can't have hotkeys.
• Shortcuts are paused while you're typing in a text box, so they won't fire by accident.

There are also keys for moving through the video: Space to play or pause, and the arrow keys to move back and forward. They make tagging much faster once you get used to them.

No — Analyser doesn't have a button that merges two overlapping actions into one.

But you can get the same result in a few seconds:

• Stretch one, delete the other. Edit the first action and extend its duration so it covers the whole moment (from the start of the first action to the end of the second). Then delete the second action.
• Or tag it fresh. Create a new action over the full span you want, then delete the two originals.

Either way you end up with one clean action covering the complete sequence.

To change an action's start and end, see the entry on editing a tagged action.

When you create or edit an action, you choose a Record Mode for it. There are two options:

• Single Click Mode: tag the event with one click. The clip captures a fixed window around that moment, set by the action's Edit Duration Start and End values (a few seconds before and after the click).
• Continuous Mode: click once to start recording the action and click again to stop, so you control the exact length yourself.

You set this per action, under Record Mode, in the action's settings popup. (That's a different popup from Edit action, which handles a tag's players, labels and note.)

A Single Click action is also called a coded button: its timestamps are coded in advance, the fixed seconds before and after the click. So an action button can be coded (fixed pre/post timestamps) or in continuous mode (records like a camera until you stop it).

Yes. You can have several continuous actions recording at the same time.

• Start each one; each shows that it's recording, with a marker on the video.
• Stop them one at a time: the tick on an action's on-video chip closes just that recording.
• Or stop them all together: press Enter, or click the stop-all (scissors) button, and every open recording closes at once.

This is handy when events overlap, for example a spell of possession with a shot inside it, so you don't lose one while tagging another.

Your tagged actions live in the Actions list on the right. Two ways to narrow it down:

Quick filters (always visible). Above the list, tap Good, Bad, Favourite or Has drawings to show only those actions. Tap again to turn it off, and combine them.

Search box. Click the magnifier to open the Search dialog. Type to match action names, and/or tick filters: the same good / bad / favourite / has-drawings, plus notes, a players column and an action-groups column. Click OK to apply, or Close to cancel.

One catch: the magnifier is greyed out on the Playlists tab, so switch back to the Actions tab to search.

Looking for a whole project rather than an action inside one? That's a different search; see Find a project.

You hide or show each action button from Actions & Players:

1. Open Actions & Players.
2. Click the action's name. A popup opens with that action's settings.
3. Set Visible to No. Click OK, or just click outside the dialog, and it's saved.

The button disappears from the tagging area, and it stays hidden until you unhide it the same way. That makes it easy to tuck away buttons you don't need, so they don't clutter your screen from project to project.

Hidden actions are only hidden, not deleted; they stay in your configuration with all their settings, so you can switch them back on any time.

Use "Shift action times" — it moves all the actions tagged on this video together by the same amount. That fixes projects where the tagging doesn't line up with the video: for example when you replace the video source, when someone sends you an unsynced project, or when you import a tagging file tagged live at the stadium.

To fix it:

1. Pause the video on the frame where the first action should start.
2. Open the settings, choose Shift action times and confirm.
3. The first action jumps to that frame — and every other action on this video moves with it by the same amount. Actions belonging to a different video file in the same project stay put.

While you shift, the app shows how many seconds the actions are moving, and you can type the number yourself instead of picking a spot on the timeline.

Need to fix just some actions? Open the Action Timeline (the camera-shaped button in the Settings tab) and drag them individually — see how to move or trim a tag's timing.

If the timing drifts within the match (only the second half is off, say), contact us.

You tag from the tagging panel on the right side of the screen, and there are a few ways to do it:

• Click an action button in the panel: the columns of coloured buttons (for example Attacking / Defending).
• Press the action's keyboard shortcut, shown in brackets on its button, such as "(A)".
• Use the panel's search: type an action's name and tag it from there.
• Tag now, name later: from the search you can also tag an empty action without picking a name, and fill the name in afterwards.
• Use the Quick tagging button in the panel: it records an unnamed action on the spot, so you never miss a moment; you can name it later.

How the tag is timed depends on the action button's mode: it can be coded (fixed timestamps before and after the click) or in continuous mode (records like a camera, you start and stop it yourself). See the two tagging modes for the full difference.

You can tag while the video plays or while it's paused.

Yes, you do it with a label.

• Create a label named after the area, for example "Attacking third".
• Stamp that label on the actions that happen there as you tag them.
• Later, filter by the label to pull up every action in that part of the pitch.

Once Sport Analyser doesn't split the pitch into zones for you, but a label gives you the same result, and it works for any area you want to define, in any sport.

You can attach players and labels to an action so you can filter by them later. Three ways:

• With the chips while you tag. For an action in continuous mode, you can click the player and label chips while it's recording and they're stamped onto it when it stops. For a coded action (fixed timestamps around the click), select the chips before you click its action button. The selection then clears for the next tag.
• With Tag and edit. The editor opens right after you tag, so you can click the players and labels straight away.
• Afterwards, with Edit action. Open the tag's edit icon, or right-click it and choose Edit action, then click players and labels to add or remove them.

Tip: if several continuous actions are recording at once, the chips you tick are applied to every one still recording when you stop, not just one tag.

Yes. A template is the set of actions, columns, players and labels you tag with. You can keep as many as you need.

• Build a template with the actions and labels for a given sport or match type.
• When you start a new analysis, pick the template you want in the setup.
• To swap the template on an analysis that's already open, use Replace action configuration in the Settings tab.

This lets you reuse the same structure across matches instead of building your buttons again each time.

You add clips from the Actions tab (not the Playlists tab):

One clip: right-click an action, open Add action to playlist, and choose the playlist you want (or Create new playlist to make one on the spot).

Several clips at once: tick the checkbox on each action you want, then right-click one and choose Add selected actions to playlist, and pick the target playlist.

Each clip you add is a copy, so your original tagged action stays exactly where it is, and you can add the same action to more than one playlist.

Tip: the Add action to playlist menu only appears on the Actions tab. If you can't find it, check that you're on the Actions tab and not the Playlists tab.

To make a new playlist:

1. Open the Draw screen and go to the Playlists tab on the right.
2. Right-click in the playlist panel and choose Create a new playlist.
3. Type a name and click OK.

Your empty playlist appears in the list, ready for clips.

You can also create one straight from a clip: on the Actions tab, right-click an action, open Add action to playlist, and pick Create new playlist at the bottom. That makes the playlist and drops the action into it in one step.

And in the app Settings you can set up default playlists that are created automatically with every new project; see the default-playlists answer.

Two small things to know:

• The command reads Create a new playlist in the right-click menu and Create new playlist in the add-to-playlist menu; they do the same thing.
• Names aren't checked, so it's up to you to keep them distinct; you can accidentally make two playlists with the same (or a blank) name.

There are two different "deletes," depending on whether you want to remove the whole playlist or just one clip inside it.

Delete a whole playlist: on the Playlists tab, right-click the playlist and choose Delete playlist, then confirm "Are you sure you want to delete this playlist?"

Remove one clip from a playlist: expand the playlist, right-click the clip's row, and choose Delete. This one happens immediately, with no confirmation, so take care.

Either way, your original tagged actions are safe: a playlist holds copies, so deleting the playlist or a clip inside it never touches the real action in your analysis. (That in-playlist Delete is different from the Delete on the Actions tab, which really does delete the action itself.)

Yes. As well as your tagged actions, you can bring an external video file or image into a playlist or straight into your list of actions:

• On the Playlists tab, click the + button on the playlist's header, or right-click the playlist and choose Import media, then pick a video file or image from your computer.
• Or simply drag a video file from your computer onto the playlist.
• On the Draw screen, select your actions and click the + icon to import a video clip or an image — it joins your list of actions alongside your tagged actions.

The clip is added as an action, sitting alongside your analysis clips, so you can mix your match footage with, say, a training video, a still image or an outside reference clip in the same review set.

On the Playlists tab, right-click the playlist and choose Play, or just double-click its name (double-tap on a touchscreen). The playlist selects, expands, and plays its clips one after another, moving to the next automatically at the end of each.

To start partway through, expand the playlist and double-click the clip you want to begin from; it plays from there through the rest of the list.

The playlist needs at least one clip to play. This is a handy way to run through, say, every set-piece in order during a review or a team talk.

No. A playlist holds its own copies of the actions you add, so the two are independent:

• Edit or delete a clip inside a playlist and your original tagged action, and any other playlist, are untouched.
• Edit the original action in your analysis and the copy already sitting in a playlist doesn't change.

You can also duplicate a clip within a playlist: right-click its row on the Playlists tab and choose Duplicate to add another copy to the same playlist. (This clip-level Duplicate is different from Duplicate playlist, which copies the whole playlist.)

This is why playlists are safe for building review sets: you can trim, reorder and rearrange them freely without ever disturbing your tagged match analysis.

Yes, in two ways, both set per playlist on the Playlists tab.

Sort automatically: each playlist header has two sort buttons: sort by time puts its clips in chronological order (by start time), and sort A–Z puts them in name order.

Arrange by hand: drag a clip's row up or down to put it exactly where you want. You can also drag a clip onto another playlist, and drag whole playlists to reorder the list itself.

The order you set is the order the playlist plays in.

Yes. A playlist is a named, ordered collection of the actions you've tagged, for example "All our set-pieces" or "Goals against." You use it to group clips for review or a team presentation, then play them one after another.

Playlists live on the Draw screen, in the Playlists tab on the right. Because a playlist is built from your tagged actions, you'll use it mostly on a normal analysis where you tag actions, but a plain draw-only (telestration) project has the Playlists tab too.

A few things to know:

• A playlist holds copies of your actions, so editing or removing a clip inside a playlist never changes your original tagged actions.
• You can have as many playlists as you like, each with its own clips.
• You add clips from the Actions tab, then manage and play them from the Playlists tab.

See how to create one, add clips, and play a playlist end to end.

Yes, both are on the playlist's right-click menu in the Playlists tab.

Rename: right-click the playlist and choose Rename playlist. The box opens with the current name filled in; type the new one and click OK.

Duplicate: right-click the playlist and choose Duplicate playlist. You get a complete copy, including all its clips and their drawings. The copy is named after the original with _copy on the end (for example "Set-pieces_copy"), which you can rename afterwards.

Because a duplicate is a separate copy, changing one playlist doesn't affect the other.

Once Sport Analyser has four AI helpers, and they all live in the Draw editor:

• Player detection: when you use a player drawing tool, the app spots the players in the frame so your marker snaps neatly onto one, with no fiddly resizing. It detects players but does not know who they are.
• Player tracking: a drawing can follow a player on its own as the clip plays, so a highlight or circle moves with them instead of you nudging it frame by frame.
• Automatic field mapping: the Automapper reads the pitch lines and lines the video up with a 2D pitch model by itself, so on-pitch drawings and distances come out right.
• Chromakey: the app cuts the players out of the picture, so a drawing can sit behind them instead of covering them up. See what Chromakey is and how to use it for how to switch it per drawing.

All four run on your own computer; nothing is uploaded to do the analysis.

For each one, see how detection works, how to make a drawing follow a player, and how to auto-map the pitch.

Yes. A tracking run lasts seven seconds, you can stop it at any moment, and you can extend it as many times as you like, up to the end of the action.

To extend it:

1. After a run finishes, keep the marker selected and click Track From Here again.
2. The app continues the track from where it stopped, adding another seven seconds, or up to the end of the action, whichever comes first.
3. Repeat as many times as you need to cover the whole move.

There's no single "track the whole clip" button; you extend it in these short steps, stopping to nudge the marker back onto the player whenever it drifts.

To start a track in the first place, see the answer on making a drawing follow a player.

Tracking can slip onto another player when players cross or look alike. It's quick to put right, because a track always restarts from wherever the marker is now:

• Go back to the last frame where the marker is still on the right player. Or pause and drag the marker back onto the correct player.
• Select the marker and click Track From Here again. The app picks the right player up again from that point.

For small drifts you don't need to re-track at all: pause wherever the box isn't sitting right, drag it back onto the player, press play, and repeat wherever needed. Stepping frame by frame helps, and with the element selected you can move it from the keyboard, which is quicker.

For a clean result, track in short bursts and nudge the marker between runs, rather than one long run; each run covers seven seconds with Track From Here, which keeps any drift small.

The marker's edit bar also has a help (?) button with a short built-in tracking guide.

To learn the basics of starting a track, see the answer on making a drawing follow a player.

A Track From Here run stops by itself after exactly seven seconds or when the action ends, whichever comes first, so it never spills past your clip. Overlay is different: it keeps running to the end of the action unless you stop it yourself.

If you want to end a track sooner, there are two ways, depending on what you mean:

• Stop a track that's still running. While the app is tracking, a small progress window with a Stop button appears; click it to cancel. That run is thrown away and the marker goes back to how it was before you started, so just track again from a good frame.
• Cut an existing track short. Pause on the frame where you want the marker to stop following, then click the Stop tracking button on the marker's edit bar. This keeps what came before and drops the rest; from that frame on, the marker no longer follows.

To stop the Overlay, pause the video, click the element and click the tick. See how to start a track or extend one.

Yes, in two ways.

Track players one at a time. There's no "track everyone at once" button for individual markers:

• Draw a trackable marker on the first player, select it, and click Track From Here.
• Do the same for the next player: draw a marker on them and track it separately.
• Each marker follows its own player, so you can build up several tracked players on the same clip.

Or use a multi-player tool. Drawing tools that anchor to several players at once, like the player formation line or area and the area tool, track all their players together, so the whole shape follows the group as they move.

Because individual markers are independent, a fix to one doesn't touch the others: if one drifts onto the wrong player, correct just that marker and the rest stay as they are.

For how to start and correct a single track, see making a drawing follow a player and fixing a track that follows the wrong player.

You don't need to save by hand. Once Sport Analyser auto-saves your work about every 20 seconds as you go, and there's no Save button.

Saving runs in the background, so it never interrupts what you're doing, and it stays fast even on big projects. The app also saves once more when you close it. So if the app ever closes unexpectedly, you lose at most the last few seconds of work.

Two related notes:

• Auto-save writes to wherever the project lives (its storage location); nothing is uploaded or synced on its own. See Does anything sync automatically?.
• Deleting a project moves it to the app's own bin first (Recycle Bin on Windows, Trash on Mac), so an accidental delete is recoverable. See Delete or restore a project.

Yes, you can merge several saved analyses into one combined project.

1. On the Projects screen, select two or more projects (Ctrl-click or Shift-click).
2. Right-click the selection and choose Open as combined project.
3. In the Add analysis info dialog, give it a name in Analysis title and tick what you want to bring across: Favorites, Good, Bad, Notes, Import drawings, Import playlists, or All actions.
4. Click Start Analysis.

The new combined project opens in the Draw view, pulling together everything you chose from the source projects. The originals are left untouched.

If the combined result has no actions in it, the app tells you and stops, so pick projects that contain tagged actions.

If the source videos had different sizes, the clips can change size in the exported combined video. See Why do clips appear in different sizes after I combine projects?.

This happens when the projects you combined were made from videos with different resolutions or aspect ratios. Every action keeps the size of the video it came from, so in the exported video the picture can jump from one size to another between actions.

This is a known issue. To avoid it, make all the source videos the same size before you combine:

1. Convert every original video to exactly the same resolution and aspect ratio (for example, all 1920×1080). The Join & Convert tab can do this.
2. Open each original project and replace its video source with the converted version.
3. Combine the projects again and export the final video.

If even one source video is a different size, the clips from that project will still stand out in the export.

Most likely yes. Deleting a project doesn't erase it. The app moves it to its own bin, which it creates inside the storage location you're working in, and you'll see that folder at the top of your project list. On Windows the folder is called Recycle Bin; on Mac it's called Trash. The project stays there until you clear it.

To get it back:

1. Double-click the folder to open it.
2. Cut, copy or drag the project back out to a normal location.

There's no "Restore" button; moving it out of the bin is how you recover it.

A few things to know:

• This is the app's own bin, not your computer's Recycle Bin or Trash, even though it has the same name.
• Deleting a project from inside that folder is permanent. There's no getting it back after that, so read the warning carefully before you confirm.
• Shift+Delete (Mac: Cmd+Shift+Backspace) skips the bin and deletes the selected projects for good, after only the usual "Are you sure you want to delete the selected item?" box — so read it carefully.

If the file is truly gone, contact us at info@once.sport and we'll help you check.

Use the Search box at the top of the project list. Start typing the project's name and the list narrows as you type; there's no need to press Enter. Clear the box to show everything again.

You can also sort the list: click the Name, Created or Modified column header to sort by it, and click the same header again to reverse the order. The list opens with your newest projects first.

To narrow the list further, use the Filter funnel in the toolbar above the list. Tick the kinds of item you want to see: Folders, Analyser Projects, Telestrator Projects and Combined Projects. Untick one and it disappears from the list until you tick it again.

Search and sort work together, so you can type a name and still keep the newest match on top.

There are a few ways, depending on what you want.

Move or copy to another location (you need more than one location for this):

• Open the project's menu and choose Copy To (keeps the original) or Move To, then pick the destination location.
• Move To works in two steps: it copies the project across first, then asks "Are you sure you want to delete the selected item?". Answer Yes and the original is deleted permanently — it does not go to the bin. Answer No and you keep both copies.
• Or drag the project onto another location's tab; dragging always copies it there.

Send a project to someone, or back it up:

• Export analysis (xml) writes one project to a single .xml file that the app can re-import later.
• Export projects to ZIP: right-click a location tab (all its projects) or a selection of projects, then save one .zip bundle. On the other computer, unzip it first — the app imports the unpacked projects, not the .zip file itself.

To keep working on the same project from two computers, a synced folder (Google Drive, Dropbox) is usually easier; see whether your projects move between computers.

Your saved analyses live in the Projects tab in the left sidebar. It's your library of everything you've analysed.

To open one:

• Double-click a project in the list and it opens in the right place automatically: a video analysis resumes in the tagging view, while a drawing or combined project opens in the Draw view.
• Rows also have quick buttons, Analysis to resume a video analysis and Drawing to open a project for drawing. Which buttons you see depends on your plan.

The list opens with your newest projects first, and along the top you'll see a tab for each storage location (the first is always Local).

If the Projects tab looks greyed out, your plan doesn't include it; see the plan comparison.

Looking for one project among many? See how to search and sort your list.

No, nothing syncs by itself. Your settings (default sport, hotkeys, storage locations, default playlists and so on) are saved on each computer separately, and they're not tied to your licence or account. Your projects live wherever you saved them, so a project made on one computer won't appear on another until you bring it across.

To work on the same projects from two computers, pick one of these:

• Use a synced folder (easiest). Put a folder inside your Google Drive, Dropbox or iCloud Drive folder and add it as a storage location on both computers (Projects screen, the + at the end of the tab row). The drive app then syncs your projects automatically. Just don't work on the same project on both computers at the same time, or the copies can clash.
• Export and move them. Right-click a location tab on the Projects screen and choose Export projects to ZIP to bundle all its projects into one file, or export a single project to .xml, then open it on the other machine. Unzip the ZIP first — the app imports the unpacked projects, not the .zip file itself.

Your licence itself works on one computer at a time; see the one-device rule for moving it.

Your projects, tags and analysis settings live on the computer where you created them, in the app's local projects folder. Nothing is uploaded to your account, so we cannot restore projects from an old licence period.

Once Sport never deletes projects by itself. Renewing, changing the licence key, changing device or reinstalling does not remove them. They only disappear because of something outside the app: the computer was reset, Windows reinstalled, or the disk failed.

Deleted a project? It is not gone: the app moves it to its own bin at the top of your project list (Recycle Bin on Windows, Trash on Mac), and Shift+Delete skips that bin. See how to delete or restore a project.

If you added extra folders or cloud storage as locations, check those tabs on the Projects screen too. Removing a location only hides it; the files stay put.

Moved to a new computer? The projects are still on the old one: right-click its location tab, choose Export projects to ZIP, copy the ZIP over, unzip it first, then import the unpacked projects. See how to move or copy a project.

Still can't find them? Contact us at info@once.sport with a screenshot.

Yes. When a video is moved or renamed the project can't find it, but pointing it at the file's new location is easy. There are three ways:

• Just open the project. If the video is missing, the app tells you and offers to find the file yourself in the file browser. Pick the moved file and you're done.
• From the Projects list, right-click the project, open Source video and choose Replace video source, then pick the new file.
• From the tagging screen, right-click the action and choose Replace video source, so you can fix it without leaving your analysis.

Your actions, tags and timings are kept; they just play against the relocated video.

One thing to watch: drawings you added to individual actions can be lost the next time you reopen the project after changing the source. If a project has important drawings, export it or take screenshots first.

The best way to avoid all this is to keep videos and projects in a stable folder so the link never breaks.

Yes. Every project sits in a storage location, shown as a tab along the top of the Projects screen. The first tab is always the built-in Local folder, and you can add more.

To add another folder, click the + at the end of the tab row on the Projects screen and pick a folder. Each folder you add becomes its own tab, so you can store and open projects from it. You can also add a folder from Settings with New Local Storage.

Removing a location later only stops it showing in the app. It does not delete the files in that folder.

The app can also connect to cloud storage (S3 or WebDAV/Nextcloud). This is an advanced setup: in Settings, click New Cloud and paste a ready-made storage definition, then click Add. It is meant for teams that have been given a connection definition, so there is no login form.

Yes — exports run in the background, so you can keep tagging, drawing and reviewing while the video renders. Start the export as usual and just carry on working.

You can even queue multiple exports: start another export while the first one is still running, and they'll be processed one after another.

While an export is running, the Video Analysis Export window has a Cancel button; click it to stop.

A few things to know:

• Cancel only works while the export is still going; once it reads Success, the button is greyed out.
• Cancelling closes the whole window and clears the list; there's no confirmation and no "cancelled" message.
• If you cancel a single joined video part-way, a half-finished file can be left on your computer. Just delete it and export again.
• Closing the window with the X is not the same as Cancel: it only hides the window. Exports that are already running or waiting in the queue carry on in the background. To actually stop them, use Cancel.

Your exported files are saved wherever you chose in the save dialog during the export.

To jump straight to them, use the Video Analysis Export window that appears while exporting. In the Exported list, each finished export has an Open folder icon; click it and your file manager opens at the folder holding the video(s).

Two things to watch:

• There's no automatic folder-open, and the icon only works while the export window is still open. Closing it with OK or Cancel clears the list, so open the folder before you dismiss the window.
• For a single video, it opens the containing folder (it doesn't highlight the file itself).

From an analysis you've tagged, Once Sport Analyser lets you export four things:

• Video of your actions: plain clips, or with your drawings burned in.
• Statistics: an Excel spreadsheet of the analysis.
• The analysis as an XML file: to hand to another Once Sport coach.
• A share link: a cloud link to send a single exported video.

Everything lives in one place: on the Draw screen, in the actions side panel, click More options (the ⋯ icon at the top). Tick or select the actions you want first, otherwise the app asks you to select some.

Each export type has its own question with the exact steps. To save just one frame as a picture instead, use Screenshot.

Yes. A playlist exports just like any other selection of clips; the one difference is that it keeps the playlist's own order.

1. On the Draw screen, open the Playlists tab and select the playlist you want.
2. Click More options (the ⋯ icon) → Export videos without drawings (or with drawings).
3. Choose how to package it (for a single review video, pick Join into one video file), then Next.
4. Choose where to save and wait for Success.

Because you're exporting a playlist, the clips stay in the order you arranged them, so there's no re-ordering step.

There's no separate "Export playlist" button; you use the same export menu while the playlist is selected. To send the finished video to someone, turn on Share via link for a single joined file and you'll get a link to share.

On the Draw screen, click More options (the ⋯ icon) in the actions side panel and hover Export statistics. A small menu opens with two choices:

• XLSX — saves an Excel spreadsheet (.xlsx) of the analysis (your tagged events and their stats), which opens in Excel or Google Sheets. The file is named after your analysis by default.
• HTML — opens a richer, interactive statistics page in your web browser. It's the better one to share: send a colleague the HTML file and they get everything, including buttons inside the page to download the analysis and its action configuration as XML.

You can also do this from the Projects list: right-click the analysis and choose Export stats (xlsx) or Export stats (html).

This works on a normal analysis where you've tagged actions. On a plain draw-only (telestration) analysis there are no tagged events to count, so the Export statistics option is switched off.

Yes. When you export video, the Video export options window gives you three ways to package your clips:

• Join into one video file: all the selected actions are stitched into a single video, in an order you set. Choose this to make one highlights reel.
• Export separately: every action becomes its own video file.
• Export separately, grouped into folders by action name: each action's file goes into a folder named after the action (for example Shot or Pass), so they're sorted by event.

Pick one, click Next, and choose where to save.

A couple of things to know:

• For Join into one video file with several clips, you get a Merging order step where you drag the clips into the order you want.
• Join into one video file also offers Share via link: turn the toggle on and the app uploads the video and gives you a link to copy or send by WhatsApp or email. The link starts working once the export finishes. (The two separate-file options don't have this.)
• Both separate options also create a Players folder, with a copy of each clip filed under every player (or label) tagged on it, handy for sending each player their own clips.

On the Draw screen, open the actions side panel, then:

1. Tick or select the actions you want in the action list.
2. Click More options (the ⋯ icon) → Export videos without drawings (or Export videos with drawings to keep your annotations).
3. In the Video export options window, choose how to package the clips (one joined video, or separate files), pick a quality (Bitrate) if you like, then click Next.
4. If you're joining several clips into one file, drag them into the order you want on the Merging order step and click Next.
5. Choose where to save, then watch the Video Analysis Export window. When it reads Success, your video is ready.

Tip: to export just one action, right-click it in the list and choose Export single video.

For the packaging choices, see how to export one joined file versus separate clips. To keep your drawings and add labels, see exporting with drawings.

Yes. When you export, choose Export videos with drawings (instead of without) from the More options menu, and your arrows, circles and other annotations are baked into the video.

In the Video export options window you can also add text on the video. Under Include, tick any of:

• Category
• Action name
• Notes
• Labels

Whatever you tick is shown on the exported video. They're all off by default.

For static drawings a with-drawings export also adds one extra option: Drawing pause. The video briefly freezes the frame on each static drawing so it stays on screen long enough to read; you set how long with a slider (1 to 10 seconds, 4 seconds by default), and the one setting applies to all of them.

If you only need a still picture of a drawing rather than a video, use Screenshot instead.

You can upload a single exported video to Once Sport's cloud and get a link to send, with no email attachment or big file transfer needed.

1. Start a video export and choose Join into one video file (the link only works for a single joined file).
2. In the Video export options window, turn on Share via link, click Next, and let the export run.
3. When it finishes, the Video Analysis Export window shows the link. Use Copy URL to copy it, Share via WhatsApp or Share via Email to send it, or click the link to open the video in your browser.

Good to know:

• The link is only offered for the one joined file export type, not for separate files or folders.
• The video must be 512 MB or smaller; a bigger export won't upload.
• You need an internet connection for the upload to work.
• The link stays live for 14 days. After that it stops working, but you can open the analysis again and export a fresh link any time.
• The cloud keeps up to 10 links at a time; an 11th link replaces your oldest one.
• You can see all of your links in the app's Settings tab.

Yes. You can save your whole analysis as an XML file and send it to another Once Sport Analyser user, who imports it to see your tags.

1. On the Draw screen, click More options (the ⋯ icon) → Export analysis (xml).
2. Choose where to save the file.
3. Send that XML file to the other coach by email, a shared drive, or however you like.

They then import it into their own Once Sport Analyser (when creating a new analysis) and get your tagged actions.

This shares your tags and events, not the video file itself, so if they also need the footage, send the video separately. To go the other way, you can also import XML or CSV from other tools.

Usually not, and it's not something we can fix on our side.

Every analysis tool — Once Sport, Nacsport, Sportscode, Dartfish and the rest — writes its XML in its own format. There is no shared standard that all of them read.

What that means in practice:

• Into Once Sport: yes. Analyser can import tagging files from other tools like Dartfish, Sportscode and Hudl.
• Out of Once Sport into another tool: it depends entirely on that tool. If Nacsport or Sportscode doesn't support the Once format (and today they don't), our XML won't open there.

If you need to share your analysis with someone using different software, the reliable way is to export video clips — those play anywhere.

Working with a colleague who also uses Once Sport? Then sharing the XML works perfectly — see the entry on sharing XML files.

Partly. You can swap the two keys you use while tagging, but only between two set options.

In Settings, find "Choose option for Pause/Recording mode button:" and pick:

• Option 1: Space plays/pauses the video, Left-Shift opens the tag-action popup.
• Option 2: the opposite, Left-Shift plays/pauses and Space opens the tag-action popup.

That's it, these are the two presets, and the change applies immediately. ("Pause" is the play/pause key; "Recording mode" is the key that opens the action popup while you're tagging in Live or playback.)

This is different from the shortcut each action can have (like pressing "S" for a shot); those are set on each action, not here. See keyboard shortcuts for those.

Yes. In Settings, the Default Field Dimensions for Mapping panel sets the pitch size the app uses when you map a new field.

1. Pick a sport / terrain from the dropdown.
2. If the boxes are editable, type a Width and Height and choose a unit: m, ft or yd.
3. Click the green ✓ to save; you'll see "Field mapping settings saved."

A couple of things to know:

• Some sports let you edit the size, some don't. Variable-pitch sports (like Football, Futsal and IIHF ice hockey) let you set width and height within a valid range. Fixed-size sports (basketball, American football, handball and others) are locked at their official dimensions, shown with a small padlock.
• The m / ft / yd choice is app-wide: it changes the distance unit everywhere, not just in this panel.

These become the defaults; you can still adjust a field when you actually map it.

Yes. In Settings there's a Default playlists panel where you set up the playlists you always want. Every new analysis you create (video, live or drawing) is automatically given this list of playlists.

In that panel you can:

• Add a playlist: click New playlist name, type it, and confirm.
• Rename one: click its name and edit it.
• Delete one: click its trash icon (this one asks you to confirm).
• Reorder them: drag a playlist up or down by its handle; that's the order they'll appear in.

The list starts with Playlist 1 on a fresh install. Changes here only affect future analyses; playlists already inside existing projects aren't touched.

This is the setup step; to work with playlists inside an analysis, see playlists.

Yes. Set it once in Settings and every new analysis starts with your template ready.

Open the Settings tab and find Default template for analysis. That's your default action configuration, the set of tag buttons an analysis uses. The dropdown lists the configurations you've built, with the current default at the top.

Pick the one you want. There's no Save button; your choice takes effect immediately, and the next analysis you create already uses that template.

If the dropdown is empty, you haven't built any templates yet. Create one first, then come back and set it as your default.

Yes. Your tag template is an action configuration, and you can save it to a file to share.

On the Actions & Players screen (the tabs across the top are your configurations):

1. Right-click the configuration's tab and choose Export.
2. Save the .xml file and send it to your colleague.

To load one someone sent you:

1. Right-click any configuration tab and choose Import.
2. Pick the .xml file; it's added as a new tab, so it won't overwrite what you already have.

One more thing to know: if you just want a local copy on the same computer, Duplicate (right-click → Duplicate) is quicker — the copy keeps everything, including the action labels. Export → Import is the way to move a configuration to another computer.

If your sport isn't among the built-in templates, the way to go is to make a new template with your own actions for your sport.

Templates are fully flexible: you decide which actions exist, what they're called, and how they fit the way you analyse. See the entry on creating actions and players for the steps — most coaches have a working template in a few minutes.

If you're a professional who knows exactly which actions your sport needs, you can also contact us — our development team can consider adding your sport as a built-in template.

They're all capable tools — the fairest answer is: try Once Sport next to anything else. That's exactly why our trial exists.

What we believe sets Once Sport apart:

• The best value for money. Our prices are public, start at €12 / $15 per month, and there's no expensive hardware and no contract you have to talk to a salesperson about.
• It's simple. You can tag your first match the same day you install it. And you're not left alone: there's this FAQ, step-by-step video guides, and a real person on an online meeting whenever you want one.
• You can test everything, free. The 14-day trial gives you our top edition (Analyser Elite with Coach Board Pro) — no credit card, no limits, nothing cut down. When it ends, it simply stops.

Switching from one of those tools? The Analyser imports XML and CSV tagging files from Sportscode, Hudl, Wyscout and others, so your existing tagged matches can come with you.

Yes. Once Sport Analyser can import XML and CSV tagging files from Once Sport Analyser, Wyscout, Hudl, Sportscode, Genius Sports and Dartfish, so you don't lose work done elsewhere. When you create a new analysis you can bring in a previous or external one this way.

You can also open several matches at once to compare them side by side.

We keep adding support for more formats and sources over time. If a file from one of these tools won't import, send it to our support team and we'll take a look.

Yes, there's a Linux version, but it's still in beta. We've tested it on Ubuntu Linux.

It isn't on the normal download page yet. If you'd like to try it, email us at info@once.sport and we'll send you the download link.

As many as you want. There's no limit.

Once Sport Analyser doesn't cap how many analyses, matches or projects you can create.

Yes, you can analyse videos fully offline, with no internet connection.

You only need to be online at a few moments:

• to activate your free trial or your licence,
• when a renewal has to re-activate the software,
• to import a video from a link (YouTube, Drive and similar), and
• when starting a live analysis from a live link.

Everything else, like importing local video, tagging, drawing and exporting, works without a connection.

Yes. When you create a new analysis, choose the Link source and paste the video's web address. Once Sport Analyser can pull footage from YouTube, Google Drive, Dropbox and many other sites.

One important thing: the link must be publicly available. A private, unlisted-with-restrictions or password-protected video won't import, so check the sharing settings first (for example, set a Drive file to "Anyone with the link").

The first time you use a link, the app installs a small helper it needs for online video. It opens the installer by itself, or you can do it ahead of time in Settings, Online video links setup, Automatic Installation; it needs no admin password and no restart. The helper is yt-dlp, a well-known open-source tool, so it's safe to install.

For the smoothest playback and tagging, we still recommend downloading the video to your computer first and analysing the local file.

Yes. You can open a still image (a photo or a screenshot) as a new Telestrator project, or you can add an image into an existing project — either into your actions or into a playlist (see adding outside media).

Either way, you then draw on the image with the full set of drawing tools — arrows, spotlights, areas, text and the rest — and export the telestrated image when you're done.

Yes. The Analyser doesn't care which camera filmed the match — it works with the video, and there are two ways to bring it in:

• Paste the link. A Veo match link (and other online video links) can be pasted straight into the Analyser and played from there — no download needed. The first time, the app installs a small helper for online videos (see the online-video question).
• Import the file. Download the recording from the camera's platform and open it like any other video.

One limit to know: videos behind a login or paywall can't be played by link — for those, download the file first and open it locally.

Then you tag, draw and export as usual, whatever the camera was.

No. Once Sport does not have a public API, and there is no option to embed the software or its player into another website or platform.

What you can do instead is move data through files:

• Import tagging data from other tools (Dartfish, Sportscode, Hudl and others) into Analyser.
• Export your own analysis as video clips, XML tagging files or statistics, and use those files wherever you need them.

If you're building something specific and wondering whether a file-based workflow could cover it, contact us and describe your use case — we'll tell you what's possible today.

Once Sport Analyser is a desktop app for Mac and Windows. There is no version for iPad, Android tablets or phones.

It does run on Windows tablets and 2-in-1s such as Microsoft Surface or Lenovo Yoga, because they run the full Windows system. Just make sure the device meets the system requirements.

You'll need:

• macOS 15 (Sequoia) or newer, or
• Windows 10 or newer.

For the full hardware specs (RAM and processor), see the system requirements. If you'd like a hand installing it, there are step-by-step videos for both Mac and Windows on our website.

Once Sport checks for updates automatically. When a new version is available, a confirmation dialog appears. Accept it and the update downloads with a progress bar (you can cancel; a cancelled download is cleaned up).

Installing depends on your system:

• Windows: the downloaded installer runs directly.
• macOS: the disk image opens in Finder; drag the app across as usual.
• Linux: there's no built-in updater; update through your package manager.

If you're offline, the update check just times out quietly after a few seconds. No error, nothing to do.

Updating keeps all your projects and settings.

Updating the separate yt-dlp helper for online video is a different thing; see the online-video helper.

Yes. Once Sport Analyser exports the video to your computer, and from there you can share or upload it anywhere you like: Dropbox, Google Drive, or any other service.

That way your players can find their videos and all their resources in one place.

For the best performance, use MP4 or AVI. MPEG and MKV also work.

If your video is in another format, or it won't open properly, you can convert it for free inside Once Sport Analyser using the built-in Vikon converter.

There's a step-by-step guide on our blog: once.sport/blog/how-to-convert-videos/

Here's the minimum your computer needs to run Once Sport:

Operating system

• macOS 15 (Sequoia) or newer, on Intel or Apple Silicon Macs, or
• Windows 10 or newer.

Hardware

• 8 GB of RAM (more is better for long matches), and
• an Intel Core i5 processor or better, so video plays back smoothly.

One less thing to worry about: on Windows, the small Microsoft Visual C++ Redistributable the app needs is installed automatically the first time you run it. You don't have to do anything.

Once Sport Analyser is a desktop app for video analysis. You tag and organise the key moments of a match, draw on them, and export clips, stats or a whole project to share. It also does Live Analysis, so you can tag a game while it happens.

It runs on Mac and Windows computers; see the system requirements for the details.

Coaches and analysts all over the world use it, from elite clubs to amateur teams.

Once Sport Analyser comes in three editions, Basic, Pro and Elite, and every edition also includes the matching Telestrator edition for drawing and annotation. You can try it free for 14 days before you buy.

All of it is on our website, and it's free — you don't need a licence to read or watch any of it.

• The full FAQ: once.sport/help. Every question about Analyser, Autocam, Coach Board, licences and troubleshooting, in one place.
• The Analyser video guide: once.sport/help/video-guide. One video that walks through the whole app, split into chapters — click a chapter to jump straight to it, from creating a project to tagging, drawing, tracking, field mapping and export.
• The Coach Board video guide: once.sport/help/video-guide/coachboard. One video that walks through Coach Board in chapters, from starting a project and placing players to drawing, animating frames and exporting a video.
• The Autocam video guide: once.sport/help/video-guide/autocam. One video that walks through Autocam in chapters, from camera setup and choosing your video files to marking the field, setting the zoom, processing and stitching two cameras.
• Our YouTube channel: youtube.com/c/oncesport, for everything else.

Prefer a person? We're happy to walk you through it live — pick a time at calendly.com/once_sport/once-sport.

Coaches and analysts all over the world use Once Sport Analyser, from elite clubs and youth academies to amateur teams.

People choose it for how easy it is to use, its 3D animated graphics, and its value for money.

Want to see who's already on board? Take a look at our Clients and Partners pages.

A camera connects through a capture card, a small box that turns the camera's output into something your computer can read.

1. Connect the camera to the capture card with a compatible cable.
2. Plug the capture card into your computer.
3. Open Once Sport Analyser, start a live analysis, and pick the camera source on the setup form.

Once it's selected, the camera feed is ready to tag.

For the capture card itself, use one of the models on our supported list on the website, for example the Blackmagic Atem Mini, the AVerMedia Live Streamer CAP 4K, the Blackmagic UltraStudio Recorder, the Blackmagic UltraStudio 4K Mini, the AVerMedia BU113 or the Blackmagic Intensity Shuttle. Inexpensive generic USB capture cards can also do the job at 1080p — here's an example on Amazon.

A camera with a capture card isn't the only way in: the Analyser also takes webcams and stream links — see Can I analyse a game live? for all the live input options.

Not sure your camera or capture card will work? Contact us and we'll help.

Yes. You just need to switch modes first.

While you're in the Live view, you can watch the game and tag actions, but you can't draw or rewind yet. To do that, switch to Delay mode: click the Live button at the bottom right, next to the timeline.

In Delay mode the game behaves like a normal recorded analysis:

• Rewind and rewatch any moment.
• Draw on the footage, the same way as in a recorded analysis (open the Draw tab; you'll need at least one tagged action first).
• Export a clip from the Draw view, so you can share a highlight while the game is still on.

The live capture keeps recording in the background the whole time, so you don't miss anything by stepping away to draw or export. While in Delay mode you can also open a small live picture to keep one eye on the game while you rewind on the main screen. And you can jump back to Live whenever you want.

For the drawing tools themselves, see how to draw on a video.

Yes. Live Analysis lets you watch a game as it happens and tag it in real time, the same way you tag a recorded video.

What you need is a live video source, connected in one of two ways:

• A camera plugged into a capture card, or a webcam, or
• A stream link: paste the URL into the Live stream link box — RTSP, RTMP, SRT and m3u8 (HLS) links all work.

To set it up, open New Analysis, choose the live/camera source, pick where to save the recording, choose your tag buttons (action configuration), then click Start Analysis.

While you tag, the app records everything you watch to a full video file on your computer, so nothing is lost. When you finish, the game is saved as a normal analysis, with the whole match video, that you can reopen, review and export.

Live Analysis needs a licence that includes the Analyser (a Telestrator-only licence can't capture live).

Yes. While you run a live analysis, the app can broadcast the match footage out at the same time, so an audience can watch on a platform like YouTube or Twitch. Streaming out needs the Elite edition of the Analyser.

One important thing to understand: what goes out is the video feed itself (the footage from your camera or stream), not your analysis screen. Viewers see the match, not your tagging, drawing or clicks. So for example, someone on the bench can open the stream on their own device and watch (or rewind, on platforms that allow it) while you keep analysing.

How to set it up:

• On the live-analysis setup form, find the Stream Key field.
• Paste your YouTube stream key (the app turns it into the right YouTube link for you), or paste a full RTMP/RTSP link for another platform (Twitch, Facebook and so on).
• Start the analysis as usual. While it's broadcasting, a red livestream icon lights up in the video toolbar.

A few things to know:

• You set the key or link before you start; there's no in-session start/stop button.
• The broadcast stops when you finish the analysis.
• The key isn't saved, so paste it again next time.

Yes. The Presentation mode button on the video toolbar pops the video out into its own window.

• Send that window to a second screen or projector to show the game to your team.
• Double-tap the window to go fullscreen; double-tap again to bring it back.
• Close it to return to the normal layout.

It also solves a common live problem: you can keep the live feed playing in the pop-out window while you go back and draw on earlier actions in the main window, so you don't have to choose between watching the game and working on it.

During a live analysis the pop-out keeps showing the live feed, even when you switch the main window to the recording to draw. On a normal (recorded) analysis it simply mirrors the player. Either way, the keyboard playback shortcuts still work in the pop-out.

Yes. You don't need a camera to tag live.

Start a live analysis and pick "Fake" as the video source. That means "no video input" — the clock runs and you tag actions as they happen, straight from the stands or the bench.

This is handy when you're at the stadium without a camera setup, or when someone else is recording the match and you'll get the footage later.

Afterwards, you can bring the tags and the recording together:

1. Import the match video into a project.
2. Import or open your tagged actions in the same project.
3. Use Shift action times in the tagging settings to line the actions up with the video.

Then you review and export clips as if you had tagged with the video from the start.

A useful half-time trick: if a camera is recording the match but isn't connected to your computer, you don't have to wait until full time. At half-time, take the SD card (or the video file), import the first half into your project, sync it with Shift action times — and you can show the analysis to the team during the break. Then record the second half the same way, and afterwards combine the projects into one analysis instead of keeping the halves separate.

Yes, that's what Overlay is for. Normally a drawing shows only on the single frame you drew it on. With Overlay, the element stays on the screen while the video keeps playing.

It works with the Text, Stopwatch and Import image tools. Here's how:

1. Place your element: a label, a clock, a logo or badge. For an image, you can also just paste a picture with Ctrl+V.
2. Click the element to select it. An Overlay button appears next to it (the same way the tracking button does).
3. Click Overlay. From that point the element stays fixed on the screen, right through to the end of the action, so it doesn't disappear when the play moves on.

To remove it before the action ends: pause the video, click the element, then click the tick.

Overlay is the "stays put" partner of player tracking: tracking makes a drawing follow a moving player, while Overlay keeps the element fixed on the screen.

A couple of differences between the three tools: the Stopwatch is always an Overlay or tracking — it can't sit on a single frame. An image can be static or an Overlay, but it can't track a player. Text can do all three.

Whether Overlay is included can depend on your edition; if it looks locked, your licence doesn't cover it.

Yes. A live feed on its own can't be paused or rewound, but the app is recording it the whole time, so you switch to the recording to go back over anything you missed.

• To switch, click the Live button at the bottom right, next to the timeline. That puts you in Delay mode, where you're watching the recording instead of the raw feed.
• In Delay the full controls come alive (pause, scrub the timeline, step frame by frame, change speed), and the game behaves like a normal recorded analysis, so you can rewind to the moment you missed and tag it. You can draw and export from here too.
• There's no fixed rewind limit: "Delay" just means watching the recording, so you can go as far back as you like.
• While in Delay, you can open a small live picture to keep one eye on the game as you rewind.
• Click the same button again to jump back to Live and catch up with the game.

Playing a tagged action also drops you into Delay automatically, so you can review it.

All three editions give you full tagging. They differ in drawing, tracking, live analysis and export:

• Basic: full tagging. Drawing: Player marking, Spotlight, arrows and lines, areas, two types of 2D Text and Freehand. Tracking: Spotlight only. No Live Analysis. €12 / $15 per month, or €108 / $135 per year.
• Pro: everything in Basic, plus all static drawing tools (everything you can draw while the video is paused). Tracking: Spotlight and Players Formation Line. Live Analysis included (no live streaming). €36 / $43 per month, or €324 / $387 per year.
• Elite: everything — the full range of drawing and tracking tools, plus Live Analysis with streaming to YouTube or any platform via RTMP. €72 / $86 per month, or €648 / $774 per year.

The editions are strictly nested: upgrading only ever adds features, you never lose anything a lower tier had. Every edition also includes the matching Telestrator edition.

Prices are before tax and don't include the Coach Board PRO add-on. Paying yearly you pay for 9 months instead of 12 — that's what the per-year figures show. For the exact feature-by-feature list, see the comparison table on the pricing page.

Yes. There's a 14-day free trial with full access to our top edition, Analyser Elite with Coach Board Pro. No credit card is needed and you'll never be charged. When the trial ends, it simply stops.

Download it from our website or ask us for a link, then activate the trial (you'll need to be online just for that step). Your 14 days count from when you sign up, not from activation, so turn it on soon to get the full two weeks with every feature unlocked.

Once Sport Analyser is the all-in-one tool: you tag and organise events, draw on the video, export clips, stats and projects, and run Live Analysis.

Once Sport Telestrator is the drawing side on its own: you import a video, draw and annotate on it, and export the result, but it has no tagging.

The good news: you don't have to choose. Every Analyser edition already includes the matching Telestrator edition: Analyser Basic includes Telestrator Basic, Pro includes Telestrator Pro, and Elite includes Telestrator Elite.

Telestrator is also sold on its own, so buy it standalone only if drawing is all you need and you don't want Analyser's tagging.

Once Sport Telestrator comes in three editions, all focused on drawing and annotation:

• Basic: limited drawing tools and Spotlight player tracking. €8 / $9 per month, or €72 / $81 per year.
• Pro: all drawing tools, plus formation tracking. €18 / $22 per month, or €162 / $198 per year.
• Elite: every drawing and tracking element (Target, Circle, tracked text, area tracking), for the fullest annotations. €36 / $43 per month, or €324 / $387 per year.

Prices are before tax. Paying yearly you pay for 9 months instead of 12 — that's what the per-year figures show. For the exact feature-by-feature list, see the comparison table on the pricing page.

You already get the matching Telestrator edition free with any Analyser edition, so buy Telestrator on its own only if you don't need Analyser's tagging.

Yes, the Automapper does it for you. With Field mapping open on a clear frame, click Automapper: the app reads the pitch markings and works out the mapping on its own, with no clicking.

Good to know:

• It needs a clear frame with enough of the pitch lines visible.
• If it can't get a lock, it tells you to try another frame or map by hand.
• The Automapper currently covers football, American football (NFL and college) and all four basketball court types. For every other field you place the matching points yourself. It's in constant development, so more fields keep arriving.

It's the same AI idea as player detection, pointed at the pitch instead of the players, and, like the rest, it runs on your own computer.

To map a field the Automapper doesn't cover yet, see the answer on calibrating the pitch by hand.

You match points between your video and a 2D pitch diagram:

• Pause on a clear frame and turn on Field mapping.
• Click a recognisable spot in the video (a line corner, the centre spot), then click the same spot on the 2D pitch preview. That's one pair. The pairs are numbered: point 1 in the video goes with point 1 on the diagram, so always click them in the same order.
• Add at least 4 pairs. More pairs give a more accurate result. You can drag a point to fine-tune it, or right-click a point to remove it.
• When the status reads "Field successfully mapped," click Accept to close the panel.

The app works out the camera's perspective from your points, which is why four well-spread pairs are the minimum for it to line the pitch up. You don't have to map the whole clip, just the moments you want to draw on or measure.

Prefer to skip the clicking? See the answer on the automatic Automapper.

Yes. There are two places for this: inside the project, and the app Settings.

Inside the project (the Field mapping panel):

• Reset clears the mapping for the current frame only. Other mapped moments in the clip stay as they are.
• Changing the sport / pitch type resets every mapping for that action. The app warns you first, and it can't be undone.
• Switching the unit (metres, feet or yards) only changes how the numbers are shown. It doesn't touch your mapping.

The app Settings hold the default pitch, size and sport for every project, but they only apply to new projects. Changing a default never touches a project you've already created.

So use Reset for a quick redo of one frame, switch units freely, but only change the size or sport when you really do want to start that project's mapping over.

To set a mapping up in the first place, see the answers on field mapping and calibrating by hand.

By hand, you can map a good range of sports. Open Field mapping, go to Settings, and pick your pitch type. The choices include football, futsal, handball, basketball, ice hockey and American football, with a few league and flag-football variants. A new action starts on football by default.

Two things to keep straight:

• Matching points by hand works for all of those pitch types.
• The automatic Automapper currently covers football, American football (NFL and college) and all four basketball court types. For every other field, place the points yourself; it's in constant development, so more fields keep arriving.

By hand, field mapping covers the full list above.

For how to place the points, see the answer on calibrating the pitch by hand.

Field mapping lines your video up with a real pitch, so the app knows where the real lines and dimensions sit behind the camera view. Once a moment is mapped, the app can show real distances, for example the gap between two players. You can show distances in metres, feet or yards.

How it works:

• Turn it on with the Field mapping button in the Draw editor toolbar. It's easiest on a paused frame, because mapping is saved for that moment, but the button works while the clip is playing too.
• A small floating panel opens with a 2D pitch preview.
• Mapping is saved per moment, so different points in the clip can each carry their own mapping.

You line the pitch up either by hand (matching points) or automatically. Any tool that measures distance then uses your mapping. Most drawings look the same with or without mapping. The ones that depend on it are the tools that sit on the pitch itself: 3D text, the Terrain line and anything that measures distance. Without mapping, 3D text and the Terrain line don't come out right and the measuring tools show "???" instead of a number.

Pause the video first, then use the two frame buttons on the toolbar:

• Previous frame: steps back exactly one frame.
• Next frame: steps forward one frame.

Click them as many times as you like to nudge along the moment you're studying. The video stays paused between steps.

Two things worth knowing:

• Frame step is on the buttons only; there's no keyboard shortcut for it. The arrow keys move the video in bigger jumps (1 or 5 seconds), not one frame.
• If you're playing and press a frame button, the video pauses automatically so you can step from there.

For a slower look without going frame by frame, drop the playback speed to 0.25× instead.

There's no fullscreen button on the player itself; fullscreen comes through Presentation mode.

1. Click the Presentation mode button on the video toolbar. The video opens in its own window.
2. Double-tap that window to go fullscreen.
3. Double-tap again to come back out; close the window to return to the normal layout.

The same pop-out window is also what you'd use to show the video on a second screen. See the "second screen" answer for that, and for keeping a live game on screen while you work on earlier moments.

Yes. Every action you've tagged on this video shows up as a coloured marker on the timeline, right where it happens.

• Click a marker to jump straight to that action and play it.
• Each marker takes its colour from the type of action, so different kinds of tag stand out along the timeline.

You can also reach a tag from the Tagged Actions tab: playing an action there jumps the video to it in the same way. Both do the same thing, so use whichever is quicker for you.

For a fuller picture of every tag laid out on a timeline, where you can also fix their timing, see the timeline view of all your tags (the Action Timeline, once called the Multitrack timeline).

There are a few ways to fix an action's timing. The quickest ones:

• In the Tagged Actions tab, right-click the action and choose Edit duration, then drag the slider handles (see the "change or delete a tag" answer).
• Use the Edit action button.
• On the Draw screen, use the scissors or right-click the action to change it.

For bigger clean-ups, open the Action Timeline (the camera-shaped button in the Settings tab). There every action is a bar you can drag:

• Drag the middle of a bar to move the action earlier or later; drag its edge to make it longer or shorter (minimum 1 second).
• You can select and move several actions at the same time.

One important thing about the Action Timeline: changes save on their own within a few seconds (there's no Save button), and they can't be undone, so make edits carefully.

To preview an action:

• In the Tagged Actions tab on the right, double-click an action (or right-click it and choose Play) and it plays from its start to its end.
• On the video timeline at the bottom, click an action's marker (the coloured dots above the bar) to jump to it and play it.
• In the Action Timeline window (Settings tab → Action Timeline), clicking a row's name plays the first action on that row.

To delete an action:

• In the Tagged Actions tab, click the bin icon on the action's row, or right-click the action and choose Delete.
• On the Draw screen, right-click the action and choose Delete.
• In the Action Timeline window, select the action and click the bin icon in the toolbar; the app asks "Are you sure you would like to delete this action?" first.

Two things to keep in mind: on the tagging screen, pressing Backspace removes the last action you tagged (handy for undoing a mis-tag right away, but it always takes the most recent one). And deleting removes the action from the whole analysis and can't be undone, so double-check before you confirm.

Yes, there are a few places to see your tags:

• On the tagging screen, the Tagged Actions tab shows every tag, and each one also sits as a coloured marker on the timeline under the video, right where it happens.
• On the Draw screen, the actions list is there too, so you can review tags while you annotate.
• For the full visual overview, open the Action Timeline: go to the Settings tab on the right, then click the camera-shaped button labelled Action Timeline.

On the Action Timeline you'll see:

• One row for each action name (for example a row for "Shot", a row for "Pass"), with a coloured bar for every tag on that row, placed where it happens.
• Small zoom and fit buttons in the toolbar; hover one for its name: Zoom in, Zoom out, Fit all actions in window. Fit shows your first action to your last, not the whole match.
• Hover a bar to see that action's details (name, time, players, note).

The window opens on its own, so you can keep working on the main screen. From here you can also retime and delete tags.

Everything for playing a recorded video sits on the toolbar along the bottom of the video, and most of it is on the keyboard too.

On the toolbar, from left to right:

• The timeline: click or drag it to jump to any moment. Hover over it to see a small preview thumbnail of that spot (for videos saved on your computer), and roll the mouse wheel for fine control.
• Play / pause.
• Previous frame and Next frame: step through one frame at a time.
• Volume: the Sound button.
• Speed: shows "x1"; change it to slow down or speed up.
• Presentation mode: pops the video into its own window (for a second screen or fullscreen).

From the keyboard: space plays or pauses, the left and right arrows skip 5 seconds back or forward, and the up and down arrows skip 1 second. The full list is in the keyboard shortcuts answer.

These controls work on a recorded video. During a live analysis the live picture can't be paused or scrubbed; to go back over a live game, switch to the recording first (see the "rewind live footage" answer).

Yes. The speed control on the video toolbar (it shows "x1" at normal speed) lets you run the video anywhere from quarter speed up to 8×.

• Click it to open the list and pick a speed: for example 0.25× or 0.5× for slow-motion detail, 1× for normal, or 2×, 4×, 8× to skip through quickly.
• Or use the number keys: 1 is normal speed, 2 is 2×, 3 is 3×, 4 is 4×, 8 is 8×; 0 is half speed and 9 is about a third speed.
• Press 5 to drop one step slower, 6 to go one step faster.

Slow speeds are great for studying a single moment; to move one frame at a time instead, use the frame-step buttons.

The speed keys are paused while you're typing in a text box, so they won't fire by accident.

Click the Sound button on the video toolbar and drag the volume slider up or down. To mute, drag it all the way down; there's no separate mute button or keyboard shortcut.

Use the Join & Convert tab in the main menu.

1. Open Join & Convert.
2. Import the video files you want to join, in the order you want them.
3. Choose the MP4 format.
4. Start the conversion.

The tool joins all the clips into one video file you can then load into a project and analyse as a single match.

One tip: it works best when all the clips have the same resolution. If your camera split the match into several files (many cameras do this automatically), they will match and join cleanly.

If the clips you want to join are actually tagged actions from a match, you don't need this at all — just export them as a playlist and Analyser builds the combined video for you.

No. We don't sell or ship cameras, tripods or other hardware.

Instead, you buy the equipment locally, following our recommendations: we tell you exactly which camera and stand to get, you order them from a shop near you, and we send you the software and setup instructions.

Not sure what to get? Email info@once.sport and we'll help you choose the right setup for your ground and budget.

It depends on your cameras, not on the capacity.

GoPro or DJI: each camera needs about 5V / 2A, so the power bank must charge two devices at the same time, with about 2 A per port (4 A or more in total). Fast charging (USB-PD / PPS) is optional; it only charges quicker. We recommend the Xiaomi 165W Power Bank 10000mAh (with integrated cable).

Reolink Duo 3 WiFi: it has no USB power input. It runs on 12V DC through a round barrel plug (5.5 x 2.1 mm on most units; check yours) and comes with a 12V/2A adapter. A USB-C to 12V trigger cable can work, but some power banks deliver 9V or over 14V through it, which the camera can't take. Contact us before buying and we'll check your setup.

Not sure about your power bank? Send us a link and we'll check it.

Any tall, stable stand works; height and stability matter most. Three we recommend:

• BRESSER BR-C6M Heavy Duty Tripod with Wheels: up to 600 cm, holds 30 kg, and the wheels make it easy to move.
• Manfrotto Overhead Stand 65 Steel with Wide Base (A3065CS): up to 638 cm, holds 40 kg, very sturdy.
• Neewer Heavy Duty Light Stand: up to 400 cm, holds 10 kg, light and folds to 120 cm.

Add a tilt head, like the Roadworx Universal Ball Joint, to angle the camera down. Too little tilt films mostly sky, too much sits too close. The right angle depends on how far the stand is from the field, so adjust it on your own field until the pitch fills the frame.

For where to place it, see how it works.

Autocam is software, so it works with many cameras. Here is what we recommend.

Portable (you bring it to each game):

• Two DJI action cameras, stitched into one wide shot.
• Two GoPro Hero 11 or newer, stitched the same way. Sample video
• One Reolink Duo 3 WiFi, a dual-sensor camera that covers the pitch on its own, and the only portable option that can live stream. Sample video

Mount portable cameras at least 6 metres high and 3 metres behind the sideline; the best spot also depends on your sport.

Fixed (stays at your ground): two fixed cameras plus a mini PC, so there's nothing to carry on match day. Both options can live stream, and scheduled recordings and streams are available on request:

• AXIS P1468-LE. Examples: match 1 and match 2, both also live streamed
• Dahua IPC-HFW3849T1-AS-PV

Other models can work too, but need calibration on our side first. You buy the equipment yourself: email info@once.sport and we'll recommend the exact models for your ground. You're also welcome in our Telegram community.

Outdoors, wind can shake the stand and add noise to your audio. Two accessories help:

• Steady the stand: a wind-bracing kit anchors your tripod against gusts. We recommend the Manfrotto 087WBK.
• Cut wind noise: a windscreen muff (a fuzzy cover over the camera's microphone) keeps your audio clear. One good option is the SUNMON Camera Windscreen.

Both are worth having if you often record on open, windy grounds. Message us if you'd like help finding them.

Usually you don't need to: common cameras are built in. A calibration is only used with Two cameras - stitch. In Source, under Calibration, press Choose camera model and pick your camera and the mode you filmed in: GoPro Hero 9 to 13, DJI Osmo Action 4 and 5, AXIS P1468-LE, Dahua HFW3849T1 or iPhone 13 to 17 Pro. (We don't recommend the TP-Link Tapo C325WB.)

Some cameras come as wide and rectilinear (pinhole). Pick wide; try pinhole only if the stitched picture doesn't look right.

For any other camera, we make the file for you:

1. Set the camera exactly as for matches: 4K or higher, Field of View 120 or wider, stabilisation off.
2. Show a calibration pattern, printed or on a TV, fully in frame.
3. Record 2 to 3 minutes, moving it into every corner and edge, closer and further, tilted and turned, pausing so nothing blurs. See the example calibration video.
4. Send the original video with your camera model and settings (resolution, fps, Field of View) to info@once.sport; use SwissTransfer for large files.

We send the file back. Pick it with Custom camera calibration file, the last entry in the list.

Yes. We give you the files to make our own camera mount on a 3D printer, free.

• Download the 3D print files from our website: cdn.once.sport/assets/autocam/3d-models/Camera-Battery-Once-Sport-Autocam.zip
• Print the part, then fit a standard 1/4-inch threaded insert: you heat it and press it into the mount. Once it cools, the mount takes standard GoPro / camera mounting hardware.

No 3D printer? See printing the mount without a printer: we can print and ship it to you (free with a yearly subscription), or you can use an online print service.

Camera rig is the first choice in Setup. It tells Autocam how the game was filmed:

• Single camera, selected by default: one wide-angle camera, or a recording that is already one panorama.
• Two cameras - stitch: a left and a right camera, each filming its half of the pitch, for example two GoPro or DJI cameras. Autocam joins them into one panorama.

If one camera sees the whole pitch, pick Single camera. With Two cameras - stitch, the Source step asks for a Left input and a Right input and a Calibration for your camera, and prepares the stitch before you can mark the field. See do I need to sync my two cameras.

Film wide, at a high resolution, with stabilisation off. Any frame rate works.

• GoPro Hero 10: 4K (4:3), Field of View Wide, Hypersmooth Off.
• GoPro Hero 11 to 13: 5.3K (8:7 or 16:9), Field of View Wide, Hypersmooth Off.
• DJI Action 4: 4K (4:3 or 16:9), Field of View Wide, Stabilisation Off.

Keep these the same every time, and use the same settings for your calibration file.

Protune and exposure (ISO Min/Max, EV, White Balance, Sharpness, 10-bit, HDR) have no universal preset. They depend on your pitch, floodlights and weather, so test them in your own conditions.

In Autocam's Output step, leave Bitrate and Encoder on Auto unless you have a reason to change them.

In the Source step, pick Camera. The camera and your computer must be on the same network.

• Autocam scans the network by itself and lists what it finds under Cameras on your network. There's no search button; a camera you switch on shows up a few seconds later.
• Reolink cameras: press Sign in and enter the camera's username and password. Once it says connected, you can open Preview, record to the camera's SD card under Recordings with Start SD recording, or press Use live stream (with two cameras: Use as left and Use as right).
• Other cameras, such as Dahua or AXIS, can't sign in under Camera. Connect them through Stream instead: paste the camera's RTSP address into Stream URL.

Camera not in the list? Check that it's on the same network and that ONVIF is turned on in its settings. Still stuck? Contact us and we'll help.

Field marking is the third step. You mark the pitch on a frame from your own video, so it works the same for any field.

• Autocam usually does it for you. For a new video it looks for the field by itself. When you see Auto mark placed 10 points - check the corners, drag any point that sits off the line.
• If it can't find the field, press Auto mark to try again, or place the points yourself.
• By hand: 10 points, 5 on each sideline, starting at the closer left corner and going counter-clockwise; How to mark shows the order. Click adds a point, Undo or a right-click removes the last one, drag moves one, scroll zooms in. Reset points clears them all.

Can I skip it? Only completely. With no points, Next lets you through with a warning, and Start processing asks again (Proceed or Go to field marking). The zoom then stays at 1.0x and tracking is usually worse. With 1 to 9 points, you can't go on until all 10 are placed.

Usually you don't need to touch it. Horizontal FOV tells Autocam how wide your camera sees. Autocam estimates it from your video and shows AUTO.

If the lines on the field look bent, the estimate is off. In the Zoom step, open the settings (pick Custom if you see the choice) and set Horizontal FOV yourself:

• use the value from your camera's specifications, or
• move the slider until the lines on the field look straight.

Yes, two ways.

Your last session comes back by itself. When you close Autocam, your sport, zoom, calibration and output settings are kept for next time. The video and the field marking are not, so you pick those again.

A preset saves a whole setup under a name, for example one per pitch. In Output, press Save preset... and name it. Next time, press Load preset... in Setup: everything comes back, including the field marking, and you only add the new video. Autocam then asks you to check the marking against the new clip.

When you save a preset you can also Export to file..., and on another computer bring it in with Import from file... in the preset list.

Reset settings... in Setup puts every setting back to its default and forgets the last session. Your saved presets stay.

Two ways:

• We print and ship it. With a yearly subscription the mount is free; just ask. Without one, we ship to the EU, UK and USA for a shipping charge: send us your delivery address and we'll tell you the exact price. We check shipping prices on weekdays, 08:00 to 16:00 CET.
• Use an online print service like Craftcloud (craftcloud3d.com). Upload our 3D model and choose PLA, about 20% infill, not sanded, in a bright colour (it reflects heat better outdoors).

When it arrives, fit a 1/4-inch threaded heat insert into the hole on the bottom of the mount: heat it (a soldering iron or heat gun works) until it melts in slightly, hold it a few seconds and let it cool. The metal gets hot, so hold it with pliers, never your fingers.

In the Source step, pick Camera. Reolink cameras are built into Autocam: you can sign in, preview the picture and use the camera's live stream as your input.

• Your camera appears under Cameras on your network. One you switch on shows up a few seconds later.
• Press Sign in and enter the camera's username and password. Autocam remembers them on this computer unless you turn off Remember on this computer.
• Once it says connected, open Preview to see the picture, or press Use live stream to use it as the input.

No WiFi at the pitch? Connect the camera and the computer to a mobile phone hotspot; Autocam finds the camera as usual.

Autocam doesn't pull recordings off the camera. Copy the recording to your computer first, then pick File in Source.

Zoom, the fourth step, sets how close the virtual camera gets to the action.

On the picture, two frames show the Tightest and Widest view: drag a frame to move it, or drag a corner to change its zoom. The thumbnails Lowest zoom and Highest zoom show the result.

For Football and Other with all 10 field points marked, you choose:

• Standard: follows the play like a broadcast camera. Best for most games.
• Tactical: stays wide to keep the formation in view.
• Custom: set everything yourself.

Otherwise the settings show straight away. Basketball, Handball and Futsal keep one steady zoom, so only Lowest zoom counts. If the field isn't marked, the zoom stays at 1.0x, the full picture; go back to Field marking to set a range.

The settings: Lowest zoom and Highest zoom (1.0x to 5.0x); Horizontal FOV, Camera pitch and Camera roll, which Autocam sets itself (AUTO) until you move them; and Correct for camera tilt, on by default, which levels the horizon.

If you're not sure, leave the preset on Standard.

It's the same software, used in two ways:

• Cloud: you send us your footage with SwissTransfer, a free file-transfer service, and we process it on our side. You get finished, TV-like video back in 1080p. You need an internet connection, but no powerful computer. €5 / $6 per game.
• Self-run: you install Autocam and process on your own computer, no internet needed. It takes recordings up to 8K and renders the output at up to 4K, depending on your hardware. Monthly or yearly subscription.

Only self-run can stream the game live, and that needs a powerful enough computer. The cloud processes your footage after the match.

Autocam tells you before you start. In the last step, Output, the Summary shows:

• Est. size: roughly how big the video will be, next to the free space on the drive you save to. For a live stream, or when the length isn't known, it shows the size per hour.
• Est. RAM: roughly how much memory the run needs, next to your computer's total memory.

If an estimate is more than you have, that line turns yellow. Free up space, save to another drive, or pick a lower Resolution; with Bitrate on Auto, a lower resolution also makes the file smaller.

No. Choose Two cameras - stitch in Setup, load the Left input and Right input in Source and press Prepare stitching. Autocam finds the same moment in both videos and lines them up, audio included. A normal gap between starting the two cameras is fine, and nothing needs trimming.

With recorded files (GoPro, DJI):

• The alignment works by sound. Once both cameras are recording, clap loudly and say a word near them, like "Action!"; a voice carries better than a clap in wind.
• On GoPros, turn Hypersmooth OFF; stabilisation throws the stitch off.
• Film the same action with both cameras for at least about 10 minutes.
• Under Calibration, pick the entry that matches your camera, resolution and aspect ratio. GoPro, DJI, AXIS, Dahua and iPhone are built in.

Two fixed network cameras, live? Nothing to sync by sound: Autocam lines up the two live streams by the time in the video. GoPro and DJI are stitched from recorded files only.

If the videos can't be aligned, Autocam asks you to check the footage length and the calibration. Still stuck? Contact us.

Yes. The stitched video uses the left camera's audio, so plug your external microphone into the left camera — that's the sound your final recording will have.

One thing to keep doing: Autocam syncs the two cameras by sound. After you start both cameras, still give a loud clap and say a word ("Action!") close enough for both cameras to pick it up — that's what lines the two recordings up.

Video files: MP4, MOV, MKV, AVI, DAV and M3U8, plus a few older camera formats (3GP, FLV, MPG, MXF, MTS).

Live input: in the Source step, pick Stream and paste the camera's link into Stream URL. It takes rtsp, rtsps, rtmp, rtmps, srt, udp, tcp, http and https links.

Finding IP cameras: ONVIF. Autocam lists the cameras on your network by itself, if ONVIF is on and the camera is on the same network as your computer.

Live output: RTMP, which covers YouTube, Twitch, Facebook and most other services. The Service URL also takes rtmps, rtsp, rtsps, srt, udp, tcp, http and https. Need HLS output? Message us: it's available through the command line.

Not sure your camera will fit? Message us and we'll check it with you.

In the Source step, pick File and click Browse, or drag the files onto the list. You can pick several files: Autocam joins them into one video, handy when the camera split the match into parts.

Formats: mp4, mov, mkv, avi, 3gp, flv, mpg, mxf, mts, dav, m3u8. Other file types are refused with a warning.

Good to know:

• Different resolutions? Autocam keeps only the highest-resolution files and lists the ones it left out, so don't mix 1080p and 4K.
• Two cameras? Choose Two cameras - stitch in Setup first; Source then asks for a Left input and a Right input. See Camera rig.
• Only part of the video? Use Trim, see process only part of a video.
• Recorded on a Reolink camera? Copy the recording to your computer first, then use File.

Then Next takes you to field marking.

In Autocam's logs folder, or copied straight from the processing screen.

Right after a run: on the processing screen, open Log at the bottom and press Copy log, then paste it into your message to us.

The saved files: Autocam writes a log file every time it runs and keeps the last 10:

• Windows: paste %LOCALAPPDATA%\Once\Autocam\logs into the File Explorer address bar.
• Mac: in Finder, choose Go > Go to Folder and enter ~/Library/Application Support/Once/Autocam/logs.
• Linux: ~/.Once/Autocam/logs.

The files are named by date and time; send us the one from when the problem happened. Camera passwords and stream keys are masked in the log.

Yes, from the processing screen.

• Pause holds the run and Resume carries on. This works when you process a recorded video into a file.
• A live run, with a live stream coming in or going out, has no Pause; you can only Stop it.
• Stop asks first: Stop this processing? The partial output file is kept. Press Stop job or Keep going. What was processed so far stays in the file.
• Closing Autocam during a run asks the same, with Stop and quit or Keep processing.

Stopping a game holds the queue until you start the next one yourself.

Autocam already picks the fastest option on your computer by itself, usually the graphics card (GPU), which is much faster than the processor (CPU). There is nothing to set up. Without a supported graphics card it runs on the CPU, which is much slower.

To make a run faster:

• Pick a lower Resolution in the Output step, for example 1920x1080 instead of 3840x2160.
• Process shorter clips, for example only part of the game with Trim.

Or use the cloud service: the processing happens on our side, so your computer's speed doesn't matter.

There's no fixed time. It depends on your computer and on the video, so we don't promise exact numbers.

An average modern computer can already process in real time, one second of video per second; that's what makes live streaming possible. After the match, a capable computer can go even faster than real time.

While it runs, the processing screen shows the Speed (how many times real time) and the ETA, so you know the finishing time from the first minute. If a live run can't keep up, the Speed turns into a warning.

Yes. While a game is processing, press Set up another processing and go through the steps for the next one. At the end the button says Add to queue instead of Start processing.

• The queue is on the right of the processing screen: Now processing, then Up next. On a waiting game you can Move up, Move down or Remove from queue, or click it to change its settings.
• When a game finishes, the next one starts after 5 seconds; press cancel in that message to wait.
• If you stop a game, the queue waits until you press Start the next job. If a game fails, Autocam goes on to the next one.

Record as sharp as you can: Autocam crops into the picture to follow the play, so a sharper recording gives a sharper result.

• 2K: the minimum we recommend
• 4K: the sweet spot for most people
• 8K: the highest quality

The self-run software takes recordings up to 8K at the usual frame rates (25, 30, 50 and 60 fps). The real limit is your computer; for heavy footage a strong graphics card (an NVIDIA RTX series) helps a lot.

You choose the output size in the Output step under Resolution: 1280x720, 1920x1080 (the default), 2560x1440 or 3840x2160. Leave Bitrate on Auto and it follows your choice.

The cloud service always sends back 1080p.

Football, basketball, handball and futsal, each with its own camera behaviour. You pick the sport in the first step, Setup: football follows the ball and zooms with distance, basketball holds a steady zoom on the half court, handball is set up for fast end-to-end indoor play, and futsal for a small indoor pitch. You can record these games and stream them live.

There is also an Other setting that follows the ball on any field sport. It isn't tuned for a particular game, so the result may not be as good. Play something else? Pick Other, process a game and tell us how it went, especially what didn't work.

Yes. In the Source step, under your video files, use Trim.

• Type the Start and End times as H:MM:SS, for example 0:52:30. 52:30 or plain seconds work too.
• With one camera you can also drag the two handles on the player's timeline; the times fill in by themselves.
• Leave End empty to go to the end, or Start empty to begin at the start. Clip length shows how long the result will be.

For only the second half, set Start to the second-half kick-off and leave End empty.

With Two cameras - stitch there is no player, only the two fields; the times count from the moment both cameras were recording. For a Stream or Camera you get Duration instead: leave it empty to run until the stream ends.

Autocam is tuned for football, handball, basketball and futsal. Other sports haven't been trained yet, so we can't promise the camera will follow the play the way you want.

Try it yourself with Other. In the first step, Setup, pick Other as the sport. It follows the ball without sport-specific tuning, so results vary. Process a game and tell us how it went, especially what didn't work.

Rather not try it yourself? Send us one wide-angle recording of a match in your sport and we'll process it, so you see the result on your own footage. Recordings from different pitches and venues also help us train the algorithm for your sport. Contact us and we'll tell you how to send it.

Three steps:

1. Send us your game footage with SwissTransfer, a free service for big video files.
2. We process it with Once Sport Autocam.
3. You get the finished, TV-like video back in 1080p.

It takes up to 24 hours, less if you arrange a time with us in advance. You need an internet connection to send and receive the files, but no powerful computer: the hard work happens on our side. It costs €5 / $6 per game.

Yes, straight to YouTube or any other platform that supports RTMP.

It needs cameras on your network: a fixed two-camera installation, stitched live, or a Reolink Duo 3 WiFi. Action cameras (GoPro, DJI) only work from recorded files, so they can't stream live.

• Network: camera and computer on the same network; best is the camera on Ethernet (PoE) and the computer on wired internet. A hotspot works, but is less stable.
• Camera in: in Source, pick Camera, sign in and press Use live stream (Reolink), or pick Stream and paste the camera's link into Stream URL.
• Two fixed cameras: choose Two cameras - stitch in Setup, paste the links under Left stream and Right stream, pick the Calibration and press Prepare stitching. No clap needed.
• Out: in Output, set Destination to Live stream and enter the Service URL and Stream key (YouTube Studio, under Go live). Leave Encoder on Auto unless you know what you need; platforms can refuse HEVC.
• Press Start processing and check the stream on your platform.

Everything happens in real time, so live streaming needs a powerful computer. Not sure yours is? Contact us.

Yes, with one licence per simultaneous stream: 8 cameras streaming and processing at the same time means 8 licences. Cameras that are never used at the same time can share one licence.

One Autocam processes one game at a time, and more games added to it wait in the queue. So each camera or stream that runs at the same time, for example RTSP cameras on different pitches, runs in its own Autocam.

For multi-camera setups we put together a package offer. Contact us with how many cameras run at the same time, which camera models you plan to use, and roughly how many hours of processing you expect a month.

To YouTube, Twitch, Facebook and any other service that uses RTMP, the standard live-streaming format. The Service URL in the Output step also takes rtmps, rtsp, rtsps, srt, udp, tcp, http and https addresses, so you can feed your own server too.

Need HLS output? Message us: it's available through the command line.

Live streaming needs a computer powerful enough to process in real time. Message us if you're not sure yours is. For the setup, see live streaming to YouTube.

Download it from once.sport/download-once-autocam and pick the version for your computer:

• Windows: run the installer. It also installs the Microsoft Visual C++ Redistributable that Autocam needs.
• Mac: open the DMG and drag Autocam into Applications. Take Apple Silicon for a Mac with an M1, M2, M3 or M4 chip, and Intel for an older Mac.
• Linux: email info@once.sport and we'll send you the download link.

Autocam checks for updates every time it starts. Take the new version with Update now, or press Later and use Update available in the header when it suits you. An update can't install while a game is processing.

Check the system requirements first. Using only the cloud service? Then you don't need to install anything.

Yes, three ways:

• Download it and try it yourself at once.sport/download-once-autocam.
• See it on your own footage. Send us an original wide-angle recording of a game. We process it with Autocam and send the result back, so you can judge the quality yourself.
• Book a live demo of the self-run version at calendly.com/once_sport/once-sport, at a time that suits you.

Not sure which fits? Tell us your sport and whether the cloud or self-run option interests you:

• WhatsApp: +43 677 6430 4109
• Email: info@once.sport

Three steps: set up, record, process.

• Set up the camera in the middle of one side of the pitch, as high as you can, ideally at least 6 metres above the ground and 3 metres back from the sideline. Autocam needs a wide-angle (around 180°) recording with the whole pitch in the frame.
• Record the game, and stream it live at the same time if you want.
• Process the recording with Once Sport Autocam. It follows the action and turns your wide, still footage into smooth, TV-like video, ready for analysis or sharing.

You can process on our cloud or on your own computer; see cloud vs self-run for the difference.

Two ways to pay, matching the two ways to use it:

• Cloud, pay per match: €5 / $6 per game. No subscription. Send us your footage and get the processed video back.
• Self-run, Autocam Basic: €19 / $23 a month, or €171 / $207 a year. Process on your own computer, up to 40 hours of footage a month, including up to 3 tagged matches a month (football only).
• Self-run, Autocam Pro: €82 / $98 a month, or €738 / $882 a year. The same with no limit on hours and up to 6 tagged matches a month (football only).

Prices are before tax. Paying yearly, you pay for 9 months instead of 12. The pricing page always has the latest figures.

Five steps, always in this order:

1. Setup: pick the Camera rig (one camera, or two stitched together) and the Sport.
2. Source: bring in the video as a File, a Stream link or a Camera on your network. Sign-in under Camera works for Reolink; other cameras, such as Dahua or AXIS, connect through Stream with their RTSP address.
3. Field marking: Autocam marks the pitch with 10 points, and you check them.
4. Zoom: choose how close the camera follows the play.
5. Output: save to a file or stream live, pick the Resolution and press Start processing.

Next and Back move between steps; to go back to one, you can also click it in the row of steps at the bottom. While a game processes, you can set up the next one and it joins the queue.

To run Autocam on your own computer:

Minimum

• macOS 11 or newer (Intel or Apple Silicon), or Windows 10 or newer
• Intel Core i3 processor
• 8 GB of RAM

Recommended

• Intel Core i7 processor
• 16 GB of RAM
• NVIDIA RTX 4060 graphics card or better

On Windows, the Microsoft Visual C++ Redistributable it needs is installed along with Autocam.

For live streaming, go with the recommended setup, because everything happens in real time. Not sure about your computer? Message us and we'll help you check.

Autocam also runs on Linux, including a separate NVIDIA GPU (CUDA) build for faster processing. Email info@once.sport for the Linux download.

Using only the cloud service? Then none of this matters: any everyday computer with internet works.

Yes. Like Veo, Autocam films your games on its own and follows the action, so no one has to stand behind a camera. It is also an alternative to Pixellot, Spiideo and Hudl Focus.

The difference is what you pay for and what you depend on:

• Veo: you buy their camera and also need a paid yearly subscription. By Veo's own terms, if the subscription ends you lose access to your uploaded recordings.
• Autocam: you use a camera you buy and own (a GoPro, DJI or another camera) and pay €5 / $6 per game on the cloud, or a simple monthly or yearly plan to run it on your own computer. That works out several times more affordable, with no lock-in. Your recordings are files on your computer and stay yours, subscription or not.

Once Sport Autocam is automatic match-recording software. You film the whole pitch with a wide camera, and Autocam's AI does the camera operator's job: it follows the action and turns the recording into smooth, TV-like footage.

You can use it two ways: send your footage to our cloud and get the finished video back, or run it on your own computer. With a powerful enough computer you can even stream the game live.

It works with cameras you own, like a GoPro or DJI, so there's no locked-in hardware. Coaches, clubs and parents use it for football, basketball, handball and futsal, and an Other setting lets you try any other ball sport on a field.

Want to try it? Just ask us for a free trial.

Coaches, analysts and amateurs all over the world use Once Sport Autocam, from elite clubs and youth academies to amateur teams and passionate parents.

People choose it because it's a simple, affordable way to record every game and training session automatically, without needing someone to film. It works just as easily with one camera or a multi-camera setup, and whether you're in a big academy or filming your kid's weekend match, the setup is the same.

Yes. The 3D perspective is a field choice, not a separate mode.

When you create a project, the New dialog has a Field row. Every sport offers six field layouts, and two of them are drawn in 3D perspective: a full pitch and a half pitch. Pick one of those and your pitch is drawn at an angle; you then place players and drawings on it exactly as you would on the flat board.

To switch an existing project, open its Notes (the button on its row in the project list, or the same button in the editor) and choose a different Field.

For showing your board on a big screen, it pairs well with the presentation window.

Every sport comes with six ready-made field layouts — a full pitch, a half pitch and other variations, two of which are drawn in 3D perspective (see the 3D answer).

In the Field appearance section you can set Lines to Shown or Hidden, choose a Field pattern (Mown stripes or Flat, football only), and change the Background with a ready-made swatch, a Custom colour or your own Background image. You can also import your own field image (SVG, JPG or PNG) with Import custom sport field.

We keep adding more sports and field types over time.

Yes, this is built into Once Sport Analyser. You can turn a moment from a match into a ready-made tactical board.

In the Draw view, pause on a tagged action at the frame you want (the button only appears then) and make sure field mapping (AutoMapping) is set for it. Then click Coach Board options on the drawing toolbar and choose Add new training. That requirement is only for this route; Coach Board as its own program opens any time, with no tagged action needed.

Player autodetection and field mapping then do the work: the pitch scene is recreated on the board, with the players placed statically just as they stood in that frame, split into two team colours. From there you draw, animate and export as normal.

Good to know:

• It skips the usual setup panel; the board is created and opened in one click.
• If field mapping is missing for that frame, a box called Auto placement skipped tells you to run Field Mapping (AutoMapping) first. Click OK; the board still opens, but the players are not placed for you. Map that frame and add the training again to get the automatic placement.

Yes. In the editor, click Import image on the top toolbar and choose a JPEG or PNG file. The image drops onto the middle of the board as its own element, with resize handles ready.

From there you can:

• Drag it wherever you want.
• Resize it by dragging a corner handle.
• Right-click it for Center Image, Fit to canvas or Fill canvas to position it neatly.

This is handy for adding a club badge, a photo, or a diagram on top of the pitch.

Note this is different from changing the pitch background itself; for a custom field image, see the field options. Importing images is part of the desktop editor.

Yes. Every project can carry a full session plan alongside the board.

Open a project's Notes button (in your project list, or the same button inside the editor) to bring up the setup panel. There you can fill in fields such as Training objectives, Players, Space, Duration, Intensity, Description, Introduction / Warm up, Main part, Finishing and Equipment.

They're all optional free text; write as much or as little as you like. When you export the project as a PDF, the first page is the title and everything you've filled in, and the board images follow after it, so you can hand a coach the plan and the drill in one file.

Use the players panel down the left side of the editor.

Click a player number (0–11), then click on the pitch to place them. The tool stays active, so click again to drop more.

To set up two teams, place players for each side and change their colour.

You can also pick a player style (jersey, number only, number and name, and more) from the player-design panel before you place them. To change a player's number or name afterwards, see editing a player.

Double-click the player (or right-click it and choose Edit).

Type the number in the small round field, and the name in the box below it. Click the check button or press Enter to confirm. The number field takes up to three characters; a new player starts with the name "Player".

Want a player to stand out while you talk through a move? Right-click the player and choose Start Pulsate for an animated pulsing highlight. Right-click again and choose Stop Pulsate to turn it off.

Your animation plays as a sequence of frames, and each frame has its own transition time: how long the board takes to morph into the next frame.

• Set the timing: select a frame, then use the small up/down arrows in the box just to the left of the frame strip, next to the + button. Each frame can be between 0.5 and 5 seconds. The very first frame starts at 1 second; every frame you add afterwards starts with the same time as the frame you added it from.
• Preview: use the play, pause and step buttons at the bottom-left. Play runs from the frame you're on to the end, then stops.

One quirk worth knowing: after you pause, pressing play again replays the current frame's move from its start, not from where you paused.

For how to add frames and build the animation itself, see the animation guide.

Yes. You can animate players, equipment and drawings to show a move step by step, and even turn it into a video example for your session or game plan.

It works with frames: set up your board on the first frame, click the + button to add a new frame, then move the players, equipment or drawings to their new positions. Coach Board plays that change as an animation, and you can add more frames to build a longer sequence.

With Coach Board Pro, you can export the finished animation as a video to share with your team.

To make a new board, open Once Sport Coach Board (in the desktop app it's the Coach Board entry in the Analyser main menu), then click New at the top of your project list.

A dialog called New opens. Type a Title, or leave it empty and the project gets a generic name from the sport and date. If you like, pick a Sport and a Field, or just leave the defaults. Session details sit under Additional information, folded away; you can fill them in now or later.

Click Create and the tactical-board editor opens on a fresh board, ready for you to add players and drawings.

Your projects are saved in your own list, so you can come back to any of them later.

Everything happens in your Coach Board project list.

• Open: double-click a project, or click its Open button. You can also tick one and use Open at the top (one at a time).
• Rename: right-click a project and choose Rename, then type the new name.
• Duplicate: right-click and choose Duplicate; a copy appears named "<name> (1)".
• Delete: right-click and choose Delete, then confirm.

To find a project quickly, type in the search box; it matches the name or the date. The list is sorted by most recently edited first, not by creation date.

One thing to know: there's no undo for a delete. The file is moved to a hidden trash folder rather than erased, but there's no in-app way to restore it, so delete carefully.

As many as you like; there's no limit on the number of Coach Board projects you can create and save.

Plan a whole season of sessions and drills without worrying about running out of space. You can search your saved projects by name or date to find one again quickly.

Yes. In the desktop editor, clicking the Back arrow to leave saves your project automatically and returns you to your project list. There's no separate save button, and no undo; your changes stick as you make them.

Every frame of a multi-frame animation is saved, on any plan, free included. You don't need Coach Board Pro to keep an animation — Pro is about exporting it, as a PDF or a video.

The web version can't save projects at all; use the desktop app, or export your work as an XML file to keep it.

Drawing on the Coach Board is quick and click-based. Along the top of the editor you'll find the drawing element families:

• Lines: straight lines, arrows, curves, pick-and-roll lines and more.
• Areas: circle, ellipse, rectangle and polygon.
• Formation: player areas and lines, drawn as drawing elements.
• Freehand: draw a free shape by hand.
• Text: add a label.

Players and equipment are their own categories with their own panels, so you place those separately and draw around them.

Click a family, then pick the exact variant (solid, dashed, and so on) from the panel that opens on the right; you set the colour there too. How you draw depends on the tool:

• Lines and shapes: press, drag and release.
• Polygons and formations: click each point, then click the check to finish.
• Text: click once, then type.

Everything you place can be animated, so a finished board turns into a moving play.

First make sure the Selection tool is active (top-left of the toolbar, or press S). Then:

• Select: click an item. To select several at once, drag a box around them or hold Ctrl and click each one — but that only picks up players, equipment and balls. Lines, shapes, text and images are always selected one at a time.
• Move: drag a selected item.
• Resize: drag a corner handle, or hover the item and scroll the mouse wheel.
• Rotate: for a player or equipment piece, use its rotate button or press R (a step at a time), or drag the round handle above it.
• Delete: press Delete, or click the bin button.

Right-click a selected item for more: Copy, Layer (bring to front / send to back), and Group, so they move together as one. Group works on players, equipment and balls; shapes, lines, text and images can't be grouped.

Everything you do saves as you go; there's no undo, so work in small steps.

Click the Equipment button on the top toolbar. A panel opens with around sixty pieces of equipment: balls, cones, obstacles, flags, sticks, ladders, goals, mats and more.

Click the piece you want, then click on the pitch to place it. The tool stays active, so click again to drop several of the same one.

To turn a placed piece, select it and press R; each press rotates it a step.

Equipment sits alongside your players and drawings, so you can lay out a full drill or exercise on the board.

Both versions give you the same board, drawing, player and animation tools, so you can build drills and tactics fully in either one. Both also keep every frame of your animation when you close a project and reopen it.

The differences:

• Basic (free): plan and animate as much as you like, save the image exports (JPEG and PNG), and pass projects around as XML files.
• Pro: adds PDF export and video (MP4) export.

Without Pro, the PDF and MP4 buttons aren't offered at all; everything else is the same.

If you just sketch boards and share images, Basic is plenty. If you want to hand a coach a PDF or your players a video, choose Pro.

Once Sport Coach Board has a free Basic version, plus a Pro version that adds PDF and video export:

• Basic: free.
• Pro: €3 / $4 per month, or €27 / $36 per year (you pay for 9 months).

Already use Once Sport Analyser or Telestrator? You can add Coach Board Pro to your plan for just €2 / $2 per month, or €18 / $18 per year.

Prices are per month, before tax. Check the pricing page for the latest figures.

Click the Export button on the top toolbar and pick a format:

• Screenshot (JPEG): saves one image of the field as it looks on the current frame, with nothing else on it.
• Export image with training details (PNG): saves one image with the field on top and the details from your session notes underneath.
• Export to PDF: the first page is the title and your training details, then one page per frame.
• Export to video file (MP4): saves the whole animation as a video.

The image exports work on any plan, free included, and so does keeping every frame of your animation. PDF and MP4 need Coach Board Pro; without it those two buttons aren't offered at all.

Exporting is a desktop feature. The web version can't save or export videos or PDFs, though you can pass a project between the web and desktop apps as an XML file. For sharing options overall, see sharing your projects.

To share the project itself, export it as an XML file. The other person imports the file and opens the whole project, ready to edit, with everything inside.

XML is also the way to pass a project between the web and desktop versions.

If you'd rather send someone the finished result than the editable project, export an image, PDF or video instead; see what you can export from the editor.

Use the presentation window: click the Presentation button in the editor and the board pops out into a separate window you can drag onto a projector or second screen. When you press play in the editor, the presentation window follows along.

A couple of tips:

• Open the presentation window before you start playing; it won't open in the middle of an animation.
• Press F11 for full screen.

This is a desktop-app feature.

Yes. The desktop app works offline; you only need an internet connection to activate your trial or licence. Once that's done, you can plan and draw with no connection.

The web version is different: because it runs inside your browser, it needs an internet connection to use.

Once Sport Coach Board supports 14 sports, so you can plan on the right pitch or court:

• Football, Futsal, Basketball, Handball, Ice Hockey, Field Hockey, Roller Hockey, American Football, Flag Football, Australian Football, Gaelic Football, Rugby, Floorball and Polo.

Each sport comes with several field layouts to choose from, and we keep adding more sports and fields over time. If you don't see yours, just ask us; it may already be on the way.

To run the Once Sport Coach Board desktop app, you'll want:

• macOS 15 (Sequoia) or newer (on Intel or Apple Silicon Macs), or Windows 10 or newer
• An Intel Core i5 processor or better
• 8 GB of RAM or more

On Windows, the small Microsoft Visual C++ Redistributable (x64 and x86) it needs is installed automatically along with Coach Board; you don't have to do anything.

The web version runs inside a browser, so it works on just about any device with an up-to-date browser.

You can use Once Sport Coach Board two ways: a desktop app for Windows and macOS, or a web version in your browser on any device.

The desktop app does everything: it saves your projects and exports images, PDFs and videos (PDF and video export need Coach Board Pro).

The web version is handy for quick work, but it can't save projects or export videos and PDFs. You can pass your board on as an XML file and finish saving and exporting in the desktop app.

Once Sport Coach Board is a tactical board for planning your training. You build drills, tactics and set plays by adding players, equipment and drawings onto a sports pitch, then you can animate them to show exactly how a move should run.

It's made to be quick and click-based: you drop a player or a piece of equipment onto the field and arrange your session in moments. You can plan for many different sports and save as many projects as you like.

There's a free Basic version and a Pro version that adds PDF and video export. You can share your boards with other Once Sport users, and use it as a desktop app on Windows and macOS or open the web version straight in your browser.

Want to try it? The free 14-day trial includes Coach Board Pro together with Analyser Elite; one sign-up covers both, and there's one trial per account. Already used your trial and want to try just Coach Board? Contact us and we'll sort it out.

Coaches and analysts all over the world use Once Sport Coach Board, from elite clubs and youth academies to amateur teams.

They like it because it's simple to use and does a lot for the price. If you plan training sessions, draw up tactics, or just want to show your players a move on a clear animated board, it's built for you.

Activating takes a few seconds, and you'll need to be online for this one step.

1. Log in to your User Dashboard and copy your licence key from there.
2. Open the software. On a fresh install the activation window opens by itself; otherwise open the Settings tab.
3. Paste the key into the Licence Key box and click Activate licence.

The app checks the key, downloads your licence and switches to your edition.

Don't have a licence yet? There's a Buy online button. And a User Dashboard button opens your account in a browser, where your key lives.

It means an account already exists for that email, so there's nothing to fix. Just log in instead of signing up again.

You usually see this because you already did one of these before:

• signed up or started a free trial
• bought a licence
• used Sign in with Google (that also creates an account for you)

We send you an account already registered email when this happens, as a reminder.

Don't remember your password, or never set one (for example, you signed up with Google)? Just reset it to set a new one. See the reset-password FAQ for the steps.

One thing that trips people up: your email is not case-sensitive. Capital letters don't matter, so Name@mail.com and name@mail.com are the same account. Type the same email you first used.

Still stuck, or think this is a mistake? Contact us and we'll sort it out.

Because they are set in two different places. Your app language and your email language are not linked, so they can differ.

You choose the app language yourself. It's the one you pick in the app's Settings; see "How do I change the language the app is in?" for how.

Your email language is set when you sign up: it comes from the language you were using on our website at the time, and we send your emails in that one. We send emails in English, German, French, Portuguese, Italian or Spanish.

So changing the app language does not change your emails, and it never will on its own.

Want your emails in a different language? Just contact us and we'll help.

You already have an account, you just haven't set a password yet. When you bought or started your free trial, we created your account automatically from your email address. So there's nothing to sign up for. You only need to set a password.

To do it, use the password-reset ("forgot password") link on the login page and enter the same email you used to buy or start your trial. Open the reset email we send, choose a password, and you're in. The full walkthrough is in how to reset your password.

Now log in to your User Dashboard with that email and password.

Your licence key is waiting in your User Dashboard, ready to copy into the app.

If the reset email doesn't arrive, or you're not sure which email you used, just contact us and we'll sort it out.

First, check your spam or junk folder, just in case.

If nothing's there, your trial probably wasn't created yet. The trial is only issued once you finish your profile at signup. If you closed the form early, before filling in your name and details, that step never completed, so no licence email was sent.

To fix it, go back and complete the profile step. Once you do:

• You'll get a setup email for your account.
• Then a second email with your licence key for the trial.

Paste that key into the app to start your 14-day trial.

Signed up with a paid order instead of a trial? See the FAQs on a paid licence that hasn't arrived, and on buying without an account first.

Still nothing after you've finished setup? Contact us with the exact email you used, so we can find your account.

Reset it from the login page of your online User Dashboard; there's a link there to reset your password.

We then send you a password-reset email with a link to set a new password. The email comes in your language. Open the link, choose a new password, and log back in.

A few things that help:

• Your login email is not case-sensitive, so capital letters never matter; type it however you like.
• If the email does not arrive in a few minutes, check your spam or junk folder.
• Still nothing? Contact us and we'll sort it out.

Once you're back in, your User Dashboard is where you manage your subscription, licences and invoices.

Still stuck? Contact us and we'll sort it out.

Every plan, monthly or yearly, renews automatically at the end of each billing period, so you never lose access by forgetting to renew.

You're not locked in, though: you can cancel anytime. Your access carries on until the end of the period you've already paid for, then stops.

To cancel, open your User Dashboard and click Manage next to your subscription. This opens a secure billing portal; click Cancel subscription and confirm. You can also contact us and we'll handle it.

If you paid through FastSpring (our older provider), manage it from your FastSpring account or just contact us.

Would you rather take a break than cancel? See the FAQ on pausing your subscription.

Everything to do with your account lives in your User Dashboard.

Open it with the User Dashboard button in the app's Settings tab. From there you can:

• upgrade or cancel your subscription and change your payment method (for card plans, Manage opens a secure billing portal),
• download your invoices and receipts,
• copy your licence key and manage your licences (including moving to a new device).

To pause your subscription, contact us and we'll set it up; see the FAQ on pausing your subscription.

If you paid through FastSpring (our older provider), manage that subscription from your FastSpring account instead, or just contact us and we'll help.

To change the email address on your account, or to request or delete your data, just contact us and we'll handle it.

A single licence is meant for one person. It isn't designed to be shared between several coaches or analysts at the same time.

If you need to cover a team, club or federation, contact us for a multi-user deal. We offer discounts, for example buy 3 licences and get the 4th free:

• Email info@once.sport
• WhatsApp +43 677 6430 4109

Your licence key is always in your User Dashboard, from the moment your payment goes through — that's the surest place to look. Log in with the same email you used for the payment and copy the key from there. If you bought without creating an account first, the account was made automatically without a password — click Forgot password, enter your purchase email and set one.

You also received an email called "New Licence - Once Sport" with the key inside — check the inbox and the spam folder of the email address you used to pay.

Paid by SEPA Direct Debit or bank transfer? You don't have to wait: your key works right away as a temporary licence for 14 days, and when the transfer clears your full licence activates automatically — nothing to do on your side.

Still no key anywhere? Contact us and tell us the email address you used to buy — the most common cause is paying with a different email than your usual account, and we can find your order fast.

Yes. Pausing isn't available in the billing portal, so contact us and we'll set it up for you:

• Email info@once.sport
• WhatsApp +43 677 6430 4109

Pausing pauses the billing: you simply won't be charged at the next renewal. It doesn't freeze or shorten your licence: that keeps working normally to the end of the period you've already paid for. When you're ready, tell us and billing picks up again.

At checkout you can pay with:

• Card: Visa, Mastercard, American Express and JCB
• Revolut Pay
• PayPal
• SEPA Direct Debit

You can also pay by bank (wire) transfer; that one is arranged with us directly.

As soon as your payment goes through, your licence key is waiting in your User Dashboard, and we email you a download link for the software.

Paying by bank transfer works a little differently (we send you a quotation and bank details first); see the wire-transfer FAQ.

We don't announce special, time-limited promotions here. If one is running, we'll tell you when you ask, so email info@once.sport to check.

What is always available is our team discount when you buy several licences at once. For example:

• Buy 3 licences, get 1 free
• Buy 5 licences, get 2 free

The exact deal depends on how many licences you need.

To get an offer, tell us how many additional licences you want and which product and edition, and we'll send you the best available price:

• Email info@once.sport
• WhatsApp +43 677 6430 4109

Each licence is still for one person on one computer at a time. For a whole club or federation, see the group licence FAQ.

Every licence you buy is its own separate key. If you bought a quantity of two or more, you get one key per licence, not one shared key for all of them.

You'll find all of them in your online User Dashboard. Each key listed there is a full, independent licence.

Each key activates on one computer at a time. So to set up a team, give each person their own key and let them activate it on their own computer.

A few things to know:

• One key runs on one computer; the same key can't cover two people at once.
• To move a key to a different computer, free it from the old one first.

Can't see all the keys you paid for? Contact us and we'll sort it out.

No — the free trial is a one-time thing per user, so a second full trial isn't possible.

But if the trial ended before you had a real chance to test everything (season break, no matches to analyse, busy weeks), just contact us. We can extend your existing trial by up to two weeks so you can finish testing properly.

When you write to us, mention the email address you used for the trial and, if you like, what you still want to try out.

Ready to continue after the trial? See the entry on moving from trial to a paid licence — your projects and settings carry over.

No, for you there is no difference. Your licence and all its features are exactly the same whichever company billed you. Only the payment company behind the scenes changes.

Stripe is our current provider: every new purchase goes through Stripe (unless you pay by bank transfer, which we arrange with you directly).

FastSpring is our older provider. Some subscriptions are still active there, but no new purchases go through it. Nothing about that software or licence is different; those customers just manage their subscription in a different place.

So it comes down to how you manage the payment side:

• Paid through Stripe? Manage everything from your account (see how to manage your subscription and licences).
• Paid through FastSpring? Manage that subscription from your FastSpring account, or just contact us and we'll help.

Not sure which one you paid through? Contact us and we'll check for you.

For the ways you can pay, see which payment methods you can use.

There is no separate student or educational licence — everyone uses the same products and editions.

If you have questions about licences for a school or academy programme, contact support and we'll help.

Yes, you don't have to redo anything. When your 14-day trial reaches its end date, the app looks for a paid licence on your account that you haven't activated yet and switches to it automatically the next time it checks in online.

Two things worth knowing:

• Your paid plan is a separate licence, not an upgrade of the trial. The trial simply expires; your purchase creates a fresh licence with its own key. Your projects and work stay exactly where they are.
• Buy with the same email as your trial. A purchase made under a different email lands on a separate account, and the app can only switch to a licence on the same account.

You can also buy before the trial ends: the app stays on the trial until it expires, then moves over on its own.

If it doesn't switch, one of two things is usually going on:

• The paid licence is already tied to another computer. Open your User Dashboard, deactivate (unlink) it, then reopen the app on this computer.
• You bought with a different email. Contact us and we'll move the licence to the right account.

If neither fits, activate it by hand: copy the paid licence key from your User Dashboard and paste it into the app's Settings (Activate licence).

The free trial is 14 days of our top edition, Analyser Elite with Coach Board Pro. It's the most generous plan we offer, so you can test every feature before you decide, and no credit card is needed.

A few things to know:

• One trial per account. If any licence already exists for you, trial or paid, a new trial won't be issued.
• Two ways to start it. Sign up with your email (you'll get a link to finish your details), or sign in with Google (your account and trial are set up straight away).
• The clock starts when you sign up, not when you first open the app, so activate it soon to get the full 14 days.

Your licence key is waiting in your User Dashboard; copy it and paste it into the app to turn the trial on. When the trial ends you can buy any plan; see what happens next in the trial-to-paid FAQ.

To get started, follow the steps in Start your free trial.

You change it yourself through your User Dashboard, or contact us and we'll handle it.

Open it with the User Dashboard button in the app's Settings tab and click Manage next to your subscription. This opens a secure billing portal where you can update your card details or add a different payment method. The new card or method is used from your next renewal.

If you're billed through FastSpring (our older payment provider, used by some long-standing customers), update your card in your FastSpring account instead. Not sure which one you're on? See the Stripe vs FastSpring FAQ.

Either way, you can always ask us and we'll help.

Yes, you can upgrade to a higher edition at any time, and you can do it yourself.

Open your User Dashboard (the User Dashboard button in the app's Settings tab, or log in to it in your browser) and click Manage next to your subscription. This opens a secure billing portal. Click Update subscription, choose the higher edition, and confirm.

You won't pay full price twice: the cost is adjusted for the time remaining on your current licence, so you only top up the difference.

If you paid through FastSpring (our older provider) or by bank transfer, contact us at info@once.sport and we'll arrange the upgrade for you.

Yes, for yearly subscriptions. Because a transfer needs a quotation and our bank details, just contact us first and we'll set it up:

• Email info@once.sport
• WhatsApp +43 677 6430 4109

Tell us which product and plan you'd like, plus these details for the quotation:

• the full name of the club or person buying
• the full address
• an email address
• your VAT ID, if you have one

We'll send you a quotation and payment details. Once your transfer arrives, we email your licence key and download link.

Yes — don't worry, and don't buy anything again. Contact us and we'll move your subscription to the product or edition you actually meant to get.

A common example: someone buys Telestrator when they really wanted Analyser. Telestrator's drawing features are already included in Analyser, so we simply switch the subscription — if the right product costs more, you pay only the difference.

When you write to us, include:

• the email address you bought with,
• which product or edition you bought,
• which one you actually need (or describe what you want to do, and we'll recommend one).

We'll sort out the switch and any price difference, and your licence will be ready for the right product.

Once Sport makes four products, each with its own versions:

Analyser is the complete bundle: tagging plus drawing tools. It comes in Basic, Pro and Elite — tagging is the same in all three; they differ in drawing, tracking and Live Analysis. See What's the difference between Analyser Basic, Pro and Elite? for the details and prices.

Telestrator focuses on drawing only, with its own Basic, Pro and Elite. Every Analyser edition already includes the matching Telestrator edition.

Autocam follows the action automatically, keeps the important area of play in frame, and produces a cropped video that is easier to watch, analyse and share. The versions are:

• Autocam Basic — offline: processing runs on your own computer, up to 40 hours of video per month and up to 3 tagged matches per month (football only).
• Autocam Pro — offline: same local processing, but with unlimited hours and up to 6 tagged matches per month (football only) — better for clubs recording many matches.
• Autocam Cloud — you upload the match and processing happens in the cloud, so you don't need a powerful computer. €5 / $6 per match.

Coach Board is the animated tactics board: build boards, drop formations and animate plays. It comes as Coach Board PRO — on its own, or as an add-on to any Analyser or Telestrator edition.

You can compare everything feature by feature in the comparison table on the pricing page. And if you start with a lower tier, you can always upgrade later — you just pay the price difference for the time left on your subscription.

The name, country, phone and email shown in the app's Settings come from your account and are read-only in the app; there's no form there to edit them.

Instead, log in to your User Dashboard. There you can edit everything except the email address yourself: name, country and phone.

Two things are handled on our side, so just contact us for those and we'll sort it quickly:

• Changing the email address on your account.
• Changing the email your payments are billed to.

Reach us at:

• Email info@once.sport
• WhatsApp +43 677 6430 4109

To update your payment card details, see the update-card FAQ; that part you can do yourself.

Everything about your current licence is on the Settings tab.

Open Settings and look at the Licence section. It shows:

• your edition (for example your Analyser plan), or Free version if the app isn't activated yet,
• your licence expiry date,
• your Machine ID (this computer's licence ID).

Just below, the User section shows the name, country, phone and email attached to your licence.

These are all for reading only; you can't edit them here. To change your details, or to renew or upgrade, use your User Dashboard (see managing your account).

Your Machine ID is the code that links your licence to this particular computer. Our support team may ask for it if you have a licensing problem.

To copy it:

1. Open the Settings tab.
2. Find Machine ID in the Licence section.
3. Click the Machine ID value; a small Copied note appears.

One thing to watch: the screen only shows the last 6 characters, but clicking copies the full ID. So always click to copy and paste it; don't try to read it off the screen and type it out.

Nothing is wrong, it's just a reminder.

Once your licence is activated, the app can run offline for about two weeks at a time. Every so often it needs to reach the internet to refresh your licence. When that check-in is getting close, the app shows "Internet connection required in N days" (hover over it to see the exact date).

To clear it, simply go online once before the countdown runs out; the app refreshes your licence automatically and the message disappears.

If you're away for longer than the window, the app may stop working. That does not mean your licence expired: go online once, open the app, and it carries on. One connection is all it takes. For what needs internet in general, see using the app offline.

You can set the app's language on first run, or change it whenever you like.

• On first launch a language window appears: open the dropdown, pick your language, and click OK. English is pre-selected.
• Later, open the Settings tab and use the Language dropdown. The whole interface switches over straight away; no restart and no Save button.

There are 16 languages to choose from, each shown in its own name: English, German, Spanish, French, Italian, Portuguese, Croatian, Polish, Greek, Bulgarian, Russian, Hungarian, Romanian, Chinese (Simplified), Arabic and Hebrew.

The language is saved on this computer only. It isn't tied to your licence, so it won't follow you to another machine; just set it again there.

The very first time you open the app, two quick things happen:

1. A small language window appears: pick the language you want to use the app in (English is already selected), then click OK.
2. The activation window opens next: paste your licence key and click Activate licence.

You'll need a licence (or the free trial) to get in. There's no "continue without one" option, so if you close the activation window the app closes too.

Once you're activated, the app opens normally, and on a brand-new install it adds two example projects (one Analyser, one Telestrator) so you have something to explore.

If you'd like a copy of the personal data we hold, or you want to close your account, just contact us and we'll take care of it:

• Email info@once.sport
• WhatsApp +43 677 6430 4109

The details tied to your account are your name, email, phone and country, plus your licence and payment history. On your computer, the app keeps only your licence and your local project files.

There's no self-serve button for this; we handle every data request and account closure personally, so nothing happens to your account by accident.

For a club, academy or federation, we arrange a group licence with you directly rather than through the online store.

How it works:

• Each coach or analyst still gets their own licence key: one licence per person, active on one computer at a time.
• We handle the bundle, pricing and billing for the whole group in one place. Pricing depends on how many licences and which editions you need, so we quote it for you.
• You tell us how many people need access and we set it up.

After you buy, you choose how the licences are handed out:

• To each coach directly: we add a licence to every coach's own email address. If a coach later leaves the club, someone from the club contacts us and we move that licence back to the club or to the new coach.
• All to one person in the club: your admin gets all the keys in their User Dashboard and hands them out. If a coach leaves, the admin unlinks that key from the coach's computer, gets a new key, and gives it to the next coach. No need to contact us.

Get in touch to arrange it:

• Email info@once.sport
• WhatsApp +43 677 6430 4109

For smaller teams and the discounts we offer (like 3+1 free), see the multi-user FAQ.

No. Deactivating (unlinking) your licence only frees the computer it was on. It does not cancel your subscription and does not shorten your remaining paid time.

Think of them as two different actions:

• Deactivate = move device. It releases the current computer so you can activate the same licence somewhere else. Your plan, features, and end date stay exactly the same.
• Cancel = stop the plan. That's a separate choice you make yourself in your User Dashboard, and only that stops future renewals.

So you can unlink and re-link as often as you need to swap computers, without ever touching your subscription or losing days you've paid for.

Need the actual steps?

• To move to another computer, see the guide on moving your licence to a new computer.
• To stop billing, see how the subscription works and how to cancel it; to pause it instead, see the FAQ on pausing your subscription.

Still unsure? Just ask us and we'll sort it out.

Yes, it's safe. Your licence is a small token that is signed and encrypted, and locked to your account and your one computer. It does not hold your card or payment details; nothing like that is inside it.

Because the token is tied to a single machine, it's no use to anyone else. If someone copied the file to another computer, it would simply be rejected there. That's the same one-computer rule that stops a licence running on two machines at once.

Still, treat it like any account file: keep it private and don't post it in public. There's just no card or bank data to worry about if it ever got shared.

Want to know what actually links it to your computer? See the Machine ID FAQ. To learn about the one-computer rule or how to get set up, see the one computer and activation FAQs.

Your subscription is tied to your account, not to a specific computer. You can move the licence between computers as many times as you like, but it can be active on only one device at a time. If you try to activate it on a second computer while it is still active on the first, you will see "Licence already in use on another device".

To move it: open your User Dashboard, find your licence and click Change device. A new licence key is generated (the old one stops working). Copy the new key and activate it in the software on the other computer.

If you need the software running on two computers at the same time, you need two licences. Contact us at info@once.sport for multi-licence packages.

Option 1: From the software. Open Settings and click Unlink device. Then open your User Dashboard, copy the new licence key and activate it on the new computer.

Option 2: From the dashboard. Log in to your User Dashboard, find your licence and click Change device. Copy the new key and activate it on the new computer.

In the dashboard the key is hidden behind asterisks. Click on it to reveal it, then copy it.

Note: every unlink or device change generates a new licence key, so always copy the fresh one. The licence can be active on one device at a time.

Yes, and that's exactly what should happen. When you unlink a device, a new licence key is created to replace the old one, and the old key stops working. At the same time the device slot is freed, so you can activate on another computer.

What does not change is everything you've paid for:

• Your subscription (or trial) and billing stay the same.
• The time left stays the same.
• Your edition (Basic, Pro or Elite) stays the same.

So there's nothing to worry about. Just open your User Dashboard, copy the new key, and activate with it. The old key is retired on purpose.

Need the full move-to-a-new-computer steps? See the transfer FAQ. Still stuck after activating with the new key? Contact us and we'll sort it out.

Most likely you now have two active subscriptions — and that's fixable, so don't worry.

It usually happens like this: a renewal payment fails (expired card, bank block), so you buy the product again or pay manually to keep working. Then the original payment goes through after all, and suddenly both subscriptions are charging you.

What to do:

1. Don't buy another subscription — that only adds a third one.
2. Contact support with the email address on your account and, if you have them, the payment confirmations.
3. We'll check your account in the system and sort it out with you.

Your licence and your projects are safe the whole time — this is purely a billing tangle, and we untangle it on our side.

If an automatic renewal payment doesn't go through, nothing is cancelled straight away.

• Our system retries the payment within the next 24 to 48 hours.
• You'll get an email letting you know.
• If it still fails after several tries, the subscription is cancelled automatically.

In a hurry and can't wait for the retry? Cancel the old subscription first, then buy a new one — the new licence works instantly and you can keep working right away. Just make sure the old subscription really is cancelled before you buy, otherwise you can end up paying twice (see the double-charge question).

If your card or payment details have changed, or you'd like a hand sorting it out, contact us:

• Email info@once.sport
• WhatsApp +43 677 6430 4109

Yes. Every time your subscription renews, we email you a confirmation that the renewal went through, so you know your access has been extended.

Your licence key does not change. When a renewal goes through, your existing licence simply extends: its end date moves further out. You never get a new key, and you never have to re-enter anything.

Because it's the same licence, your app keeps working right through the renewal without any action from you.

Want the details? See Do I have to re-enter my licence every time it renews? and Will I get an invoice?. To find your key or download receipts, open your User Dashboard.

Not seeing the email? Check your spam folder, then contact us and we'll check for you.

Normally you enter your licence key only once, when you first activate.

As long as your subscription is active and the licence stays activated on your computer, it renews and extends automatically with each payment; you don't do anything. The app just needs to go online now and then (roughly every couple of weeks) to pick up the renewed licence.

There's one exception: if your licence was deactivated (unlinked) at the moment it renewed, the app can't refresh itself. In that case, copy the new key from your User Dashboard and activate it again.

Yes. As soon as your payment is processed, an invoice is emailed to you automatically.

You can also download it anytime from your User Dashboard: click Manage next to your subscription to open the billing portal, where you'll find all your past invoices and receipts.

Lost it, or need another copy? Just contact us at info@once.sport and we'll resend it.

You can cancel your subscription at any time, so you're never locked in. This works the same for all our products.

If a charge went through that you didn't expect — for example an automatic renewal you'd forgotten about — just contact us. We handle refunds case by case and we're especially happy to help with recent charges:

• Email info@once.sport
• WhatsApp +43 677 6430 4109

If we refund to your card, the money usually shows up within 5 to 10 working days, depending on your bank.

And before you buy, there's a 14-day free trial of Analyser Elite with Coach Board Pro (our top edition), so you can try everything first.

Every Once Sport product (Analyser, Telestrator, Coach Board and Autocam) is a subscription you can pay monthly or yearly.

The yearly plan is paid up front in one payment, and it costs the price of 9 months instead of 12, so paying for a year saves you three months.

For the exact price of each edition, see our pricing page at https://once.sport/pricing, or check the edition FAQs for Analyser, Telestrator, Coach Board and Autocam.

All prices are shown before tax. Autocam also has a pay-per-match option with no subscription at all.

You start by filling in a short web form: apply at once.sport/apply-for-video-analyst-certification.

You'll get an email back with all the information. From there:

• If you qualify for the free course (yearly subscriber, or a UEFA A licence or higher), reply to that email with your proof.
• If not, just reply and we'll send you a payment link for the €100 (+ VAT).

There's no fixed timetable. Once that's sorted, we arrange the sessions around your availability, so you can book whenever works best.

The certification is free for some people and €100 (+ VAT) for everyone else.

It's free if you either:

• are a yearly subscriber of Once Sport Analyser or Telestrator, or
• hold a UEFA A licence (or higher).

Not a football coach but you hold a coaching licence in another sport? Contact us and we'll check whether it counts.

If neither applies to you, the course costs €100 plus VAT. When you apply, we check your eligibility and let you know which applies to you.

Either way you get the same course, the same certificate, and 30 days of Analyser Elite with Coach Board Pro. Ready? Apply and we'll take it from there.

The free certification is meant for holders of football (UEFA) coaching licences.

If your licence is from another sport or another federation — say a national hockey or basketball coaching licence — it does not qualify automatically. But it's not a flat no either: we look at these case by case.

Contact us with:

• which licence you hold and its level,
• which federation issued it,
• ideally a copy or photo of the licence document.

We'll check it and let you know whether you can join the free certification.

For what the course covers and how it runs, see the certification overview entry.

Yes. Everyone who takes the certification gets 30 days of Once Sport Analyser Elite with Coach Board Pro at no extra cost. That's our top edition, so you can practise every feature the course covers and put your new skills straight to work on real footage.

This is separate from the course fee: you get the 30-day access whether you qualify for the free course or pay the €100 (+ VAT).

If you're already a subscriber, it simply runs alongside your existing plan.

When you complete the course you get a certificate from Once Sport confirming you've passed and know your way around Once Sport Analyser and Coach Board, software coaches and analysts use all over the world. You're also added to the directory of certified professionals on our website, so clubs and coaches can find you and see it for themselves.

Alongside the certificate, taking the course gives you 30 days of Once Sport Analyser Elite with Coach Board Pro at no extra cost.

Ready to start? See how to apply and book your sessions.

The Once Sport certification is an online course where you learn to use Once Sport Analyser Elite and Once Sport Coach Board properly: setting up templates, tagging and organising events, drawing and tracking plays, exporting your work, and building animated tactical boards.

When you pass, you get a certificate from Once Sport confirming you've completed the course and know the software, plus a place in the directory of certified professionals on our website. The whole course takes about 6–7 hours and runs online in 7 languages.

It's free if you're a yearly Analyser or Telestrator subscriber or hold a UEFA A licence (or higher); otherwise it's €100 + VAT. Everyone who takes it also gets 30 days of Analyser Elite with Coach Board Pro at no extra cost.

To join, you fill in a short web form and we arrange a time that suits you. See the linked FAQs for the full details.

Everything Once Sport Analyser has to offer: the course covers every important feature and function, plus Coach Board. Among other things, you'll learn to:

• create your own tagging templates and find your way around the interface
• tag and organise events during a match
• draw on the video with the Telestrator tools
• track players with the AI tools
• annotate actions with notes, labels and ratings
• get statistics out of your tagged matches
• export your work in different formats
• combine projects, so a season's work adds up to long-term value
• build boards and animations in Coach Board